Customer Support Administration

About the organisation

 My client is a well-established international trading business with operations across Australia and overseas. The organisation works across customer, supplier, logistics and trading functions, providing a fast-paced and commercially focused environment. With a strong emphasis on customer service, accuracy and collaboration, this is an opportunity to join a hands-on team and play an important role supporting key customer and supplier accounts.
 
About the role

• Manage customer and supplier orders by creating, maintaining and accurately updating contracts and order information in SAP.
• Coordinate logistics and shipping activity, including vessel bookings, shipping dates, cargo surveys and required documentation.
• Keep customers and suppliers informed by providing timely updates and following up outstanding orders and information.
• Manage customer service administration, including a shared inbox, credit checks, JIT reports, Excel reporting and foreign currency bookings.
• Support accounts payable processes, including three-way matching, invoice processing, supplier reconciliations and payment administration.

About you

• 2+ years' experience in business administration, customer service, client services or a similar commercial role.
• Strong stakeholder management skills, with the confidence to communicate with customers, suppliers and international teams.
• Highly organised and detail-oriented, with the ability to manage multiple priorities in a high-volume environment.
• Systems savvy, ideally with experience using SAP or another Tier 1 ERP system, along with strong Excel skills.
• Proactive and positive approach, with a willingness to learn, take ownership and work collaboratively within a hands-on team.

What's in it for you?

• Discretionary bonus with strong earning potential and the opportunity to be rewarded for your contribution.
• Hybrid working flexibility, providing a balance between collaboration in the office and working from home.
• Collaborative and driven culture, working alongside a supportive team in a fast-paced commercial environment.
• Career development and progression opportunities, with scope to grow your skills and take on greater responsibility internally.
• Growing industry with strong demand, offering the opportunity to build your career within an expanding and commercially focused sector.

Apply now! If you are seeing this ad it means the position is live.