Customer Service Officer

Administrative Officer 3 - Remuneration Package Range $83,807 - $90,049

(including salary $70,839 - $76,115)

Motor Vehicle Registry

Nhulunbuy

One full time ongoing vacancy is available

Are you passionate about providing exceptional customer service?

The Motor Vehicle Registry (MVR) is seeking a motivated and customer-focused Customer Service Officer to join our team in Nhulunbuy. In this rewarding role, you will be the first point of contact for customers, delivering professional service across front counter and contact centre environments while supporting the effective operation of the MVR network.

About the Role

As a Customer Service Officer, you will:

• Deliver high-quality customer service in both face-to-face and telephone environments.
• Process vehicle registration and driver licensing transactions accurately and efficiently.
• Provide advice and information on driver licensing and vehicle registration matters.
• Maintain accurate records using a range of computer systems and databases.
• Undertake cash and EFTPOS transactions, daily balancing and reconciliations.
• Support customers through licensing tests and other specialised MVR services.

What We're Looking For

We're seeking candidates who can demonstrate:

• A strong commitment to customer service excellence.
• Experience handling cash and processing financial transactions accurately.
• Excellent communication and interpersonal skills.
• Strong administration and data entry capabilities.
• The ability to work effectively in a busy, fast-paced environment.
• Sound judgement, initiative and problem-solving skills.
• A commitment to maintaining privacy and confidentiality.

Desirable Experience

• Contact centre or call centre experience.
• Knowledge of driver licensing and vehicle registration legislation, policies and procedures, or the ability to quickly learn and apply legislation.

What's on Offer?

• Ongoing full-time position
• Salary: $70,839 - $76,115 plus superannuation
• Opportunity to build a meaningful public sector career
• Training and development within a supportive team environment
• Work that directly supports the Northern Territory community.

The Benefits

Attractive NT Government employment conditions, including:

• 12% superannuation
• 6 weeks recreation leave + 3 days Christmas shutdown
• 3 weeks personal leave
• 17.5% annual leave loading
• Ongoing, stable employment
• Opportunities for training, professional development and career progression
• The chance to work on infrastructure that supports communities across the Territory

Inclusion and Diversity

The Northern Territory Public Sector values diversity and encourages applications from people of all backgrounds. Aboriginal applicants will be granted priority consideration under Special Measures provisions.

Apply Now

Applications must include:

• A one-page summary outlining your suitability for the role
• A detailed resume
• Copies of any relevant qualifications

Join the Motor Vehicle Registry and help deliver essential services to the East Arnhem community.

For further information about this vacancy please contact:

Judith Plenty A/MVR Coordinator on 08 8999 3122 or Judith.Plenty@nt.gov.au

Quote vacancy number: 36492

Closing date: 30/09/2026

Explore working in the Northern Territory Government:

• Join the Territory

Explore working for the Department of Logistics and Infrastructure:

• Department of Logistics and Infrastructure

Explore living in Darwin:

• Living in Darwin

Applications should consist of a one page summary sheet, resume / CV and copies of relevant qualifications.

For a copy of the Job Description or to view career opportunities in the Northern Territory Government please visit https://jobs.nt.gov.au/Home/Search