PS&A Support - Specialist Clinics - Full time
- Support patients throughout their healthcare journey from referral to appointment attendance.
- Provide high-quality administrative support and ensure timely assistance to patients, carers, and referrers.
- Contribute to quality improvement initiatives and collaborate with clinical and administrative teams.
About the Role
As a key member of the Patient Services & Access team, you will play an important role in supporting patients throughout their healthcare journey, from referral through to appointment attendance. You will provide high-quality administrative support while ensuring patients, carers and referrers receive timely, accurate and professional assistance.
Key Responsibilities
- Manage referral processing and patient waitlisting in line with Department of Health requirements.
- Schedule appointments in accordance with Specialist Clinics Access Policy guidelines.
- Respond to enquiries from patients, carers, referrers and healthcare professionals.
- Provide frontline reception and administrative support across outpatient clinic areas.
- Maintain accurate patient records and data entry standards.
- Assist patients attending the hospital and provide clear, timely information.
- Escalate patient concerns and operational issues as required.
- Contribute to quality improvement initiatives and service excellence.
- Work collaboratively with clinical and administrative teams to support efficient service delivery.
About you
To be successful in this role, you will have:
- Strong computer literacy and accurate data entry skills.
- Excellent communication and interpersonal skills.
- A strong customer service focus and commitment to patient-centred care.
- Exceptional attention to detail.
- The ability to work effectively within a multidisciplinary team.
- Initiative, enthusiasm and a positive attitude.
- A commitment to quality, safety and continuous improvement.
Benefits
- Centrally located, close to public transport and a short walk to the CBD
- Friendly culture
- Flexible work arrangements
- Salary packaging and subsidised car parking
- 5 weeks annual leave, plus monthly ADO's for full time employees and 17.5% leave loading
- The Eye and Ear is an equal opportunity employer.
Click here to view position description.
Applications close 05/10/2026.
About the Eye and Ear
The Royal Victorian Eye and Ear Hospital is a world class specialist hospital in eye and ear care providing services across Victoria. The hospital recently completed a major redevelopment. For more information see The Royal Victorian Eye and Ear Hospital | Melbourne
All appointments are subject to a satisfactory Police Record Check, a working with children check (if applicable) and evidence of vaccination status.
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