Human Resources Specialist
- Provide general HR support to the HR team for Australia and New Zealand.
- Assist with HR administration, recruitment, training, and policy documentation.
- Maintain HR systems and ensure compliance with industrial relations legislation.
Description of position
Reporting to the Human Resources Manager, this role provides general HR support to the HR team including interpreting the Employee Agreement/Handbook and providing advice when required for Australia and New Zealand. This role assists with general HR administration, recruitment, training, HR projects, contributing to policy and procedure documents and other written communications, as well as internal and external reporting.
Tasks and responsibilities
- Interpret and assist in the review of the Employee Agreement/Handbook and/or Company policies and procedures and provide advice to the business
- Keep abreast of industrial relations issues and legislation changes and review Costco procedures to ensure compliance
- Draft written communications, including letters, HR Newsletter, Costco Today and position descriptions
- Develop a strong working relationship with Warehouse Managers, Assistant Warehouse Manager, Admin Managers, Payroll Clerks, IT, Payroll, Vice Presidents, and Executives
- Develop, implement and run reports on a periodic and as needs basis for internal and external reporting
- Assist in auditing HR related matters
- HR systems – maintain and look for opportunities to drive efficiencies and maintain compliance and assist with system management of HR systems such as SuccessFactors, iChris, AS400, VEVO, Fit2Work and Turbo Recruit
- Assist with HR projects and work to pre-determined deadlines
- Assist with the design, creation and editing of basic training materials
- Administration of warehouse general certifications licenses and registrations, ensuring Costco is compliant at all times
- Create Excel or Google spreadsheets and analyse data, including period budget reporting
- General HR duties such as posting job ads, answering general HR queries, managing the recruitment email account and HR inbox, conducting Criminal Record Checks / work right checks
- Contract management with external vendors
- Work within a team environment to accomplish departmental goals
- Assist in other areas of the department and company as needed
Required skills, abilities, and certifications
- Current driver’s license
- Completed study in Human Resources, Business Management, or related field
- Minimum 2 years HR or comparable experience
- Proven people management experience
- Exposure to HR and payroll systems
- Proficient in Google Suite (Docs, Sheets, Slides) and intermediate Excel (VLOOKUPs, Pivot Tables)
- Strong written and verbal communication, public speaking, and presentation skills
- Excellent critical thinking, problem-solving, and sound judgment
- High attention to detail with strict commitment to confidentiality
- Strong project management skills with a track record of delivering on time
- Adaptable to changing priorities and comfortable working independently across all management levels
- Ability to travel interstate within Australia, or New Zealand at short notice
The succesful candidate is subject to a satisfactory Criminal Record Check
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