Program Administrator

Zenari’s Maintenance Services Pty Ltd is an established building management,

caretaking, cleaning and maintenance services company with 25 years of industry

experience. The company provides professional and reliable services to residential and

commercial properties, working closely with strata managers, executive committees,

gardeners and tradespeople to ensure properties are maintained to the highest

standards.

With a strong focus on quality, professionalism and personalised client service, Zenari’s

Maintenance Services is committed to building long-term relationships and delivering

services that exceed client expectations.

As the company continues to grow, we are looking for a Program Administrator to

support the coordination and administration of our programs, services and day-to-day

operations.

Some of the duties and responsibilities are:

* Coordinate and administer contracts, programs, projects and maintenance

services across residential and commercial properties.

* Develop, negotiate and review service contracts, work orders and agreements

with clients, contractors and service providers.

* Respond to client, strata management and executive committee enquiries,

resolving issues relating to building management, cleaning and maintenance

services.

* Maintain accurate records and manage documentation, paperwork and

correspondence associated with contracts, programs, projects and services.

* Work closely with Project Managers, architects, engineers, owners, strata

managers, contractors and tradespeople to ensure projects and maintenance

activities are delivered effectively and on schedule.

* Provide administrative support to senior management and advise on matters

requiring attention, following through on decisions and agreed actions.

* Coordinate and oversee contractors and service providers, monitoring work

progress and reporting any variations, delays or changes to work orders.

* Prepare, review and maintain submissions, operational reports and

documentation relating to the organisation’s building management, cleaning and

maintenance activities.

* Collect, maintain and analyse project and service data, preparing reports on

project progress, service performance and outcomes.

* Assist with planning and coordinating new office accommodation, including

liaising with relevant service providers, contractors and stakeholders.

* Assist in coordinating day-to-day building maintenance and service requirements

to ensure properties are maintained to the company’s high standards.

* Maintain effective communication with clients, contractors and internal staff to

ensure issues are addressed promptly and services are delivered efficiently.

* Support the implementation of company procedures and ensure administrative

processes are completed accurately and within required timeframes.

* Assist with coordinating urgent maintenance and service requests, including

liaising with relevant contractors and stakeholders when required.

Skills and Qualifications

* Academic Qualification: Bachelor’s degree or equivalent qualification

in Technology, Business Administration, Project Management, or a related

academic field.

* Minimum 1–2 years of relevant experience in program administration, project

administration, contract administration or a related field.

* Experience coordinating programs, projects, contracts and service-related

activities.

* Strong administrative and organisational skills, with excellent attention to detail.

* Ability to prepare, maintain and manage contracts, work orders, reports,

submissions and other business documentation.

* Strong communication and interpersonal skills, with the ability to liaise effectively

with clients, strata managers, contractors, tradespeople and other stakeholders.

* Ability to respond to enquiries, identify issues and assist with resolving problems

in a timely and professional manner.

* Strong analytical and problem-solving skills, including the ability to collect, review

and report on project and service data.

* Good understanding of project coordination, contractor management and service

delivery processes.

* Ability to monitor contractor work, track progress and report variations or issues

to management.

* Proficiency in Microsoft Office and general administrative and project

management software.

* Ability to prioritise multiple tasks, meet deadlines and work effectively in a fast-

paced environment.

* Strong commitment to professionalism, confidentiality, quality service and

maintaining positive client relationships.

If this sounds like you and you’re ready to take the next step in your career, we would

love to hear from you.

Please note that only shortlisted candidates will be contacted. All applications will be

treated with the strictest privacy and confidentiality throughout the recruitment process.