AO5/1 Senior Business Support Coordinator

Job description

Business Support Team Leader - Queensland State Government Opportunity

We are seeking an experienced Business Support Team Leader to lead a high-performing administrative team and support the delivery of critical business operations within a large government environment. This role is responsible for providing high-level business support, driving continuous improvement initiatives, managing staffing performance, and ensuring the delivery of efficient and customer-focused services.

Key Responsibilities

• Lead and manage the day-to-day operations of the Business Support team to ensure effective service delivery.
• Provide high-level administrative support, advice, and guidance to senior management and stakeholders.
• Coordinate the implementation of business initiatives and drive positive operational outcomes.
• Oversee a variety of administrative functions, ensuring services remain responsive to business needs.
• Mentor, coach, and develop team members while fostering a culture of continuous improvement.
• Review and improve business processes, procedures, and administrative systems.
• Ensure compliance with organisational policies, procedures, and business management frameworks.
• Coordinate responses to complex or escalated customer enquiries.
• Monitor team performance, manage workloads, and support staff development.
• Promote a safe, inclusive, and positive workplace culture.
• Analyse business data and identify opportunities to improve efficiency and service delivery.
• Build strong relationships with internal and external stakeholders and provide expert administrative advice.

About You To be successful in this role, you will possess:

• Previous experience leading, supervising, or mentoring administrative teams.
• Alternatively, extensive senior administration experience with demonstrated leadership capabilities.
• Strong government administration experience, preferably within the Queensland State Government or broader public sector.
• Advanced Microsoft Excel skills, including reporting, analysis, and data management.
• Experience analysing data and implementing process improvement initiatives.
• Excellent communication, stakeholder engagement, and relationship-building skills.
• Strong organisational skills with the ability to manage competing priorities.
• A proactive, solutions-focused approach and commitment to delivering high-quality customer service.

Highly Regarded

• Previous Queensland Government experience.
• Experience managing staff performance, development, and workflow coordination.
• Demonstrated success in implementing process improvements and operational efficiencies.

This is an excellent opportunity for an experienced administration professional looking to step into a leadership role or an established team leader seeking their next government opportunity.

For any questions contact Keira on 07 3239 2500, or email at kmortimer@dfp.com.au

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