Practice Administrator

• Join a growing accounting practice with genuine autonomy and variety
• Own client onboarding end to end and help shape how the practice runs
• Flexible 4 or 5 day week, reporting to the GM

We're looking for a highly organised professional with a client onboarding background, ideally from an accounting firm or a similar corporate environment with structured onboarding processes, such as commercial property services, engineering or another professional services setting.

The Opportunity

Our client is a specialist accounting practice that supports real estate business owners to better understand their financial position and build stronger, more profitable businesses. As a registered BAS agent, they provide specialist accounting, trust accounting and software solutions tailored to real estate agencies.

The Practice Administrator role sits at the heart of the practice's day-to-day operations, working closely with the General Manager and providing administrative support across the practice, its clients and its team.

Your responsibilities will include:

• Managing client engagements and onboarding end to end, including service agreements, ATO authorities and DocuSign
• Coordinating client and team access across different systems
• Overseeing practice billing and debtor reconciliation in Xero, including subscription management and monthly billing reporting
• Maintaining Karbon and Monday.com, and liaising with Finance and IT on systems and access
• Handling client enquiries and engagement surveys, and managing staff onboarding and offboarding
• Supporting KPI and OKR programs, travel bookings and broader administrative support to the General Manager

About You

You bring a background in client onboarding from an accounting firm, or a similar corporate environment with a formal onboarding process, such as commercial property services, engineering, or another professional services business. Accounting firm experience is great but not essential; what matters most is that you've worked somewhere with structured client engagement processes and understand what it takes to bring a new client on board smoothly.

You'll ideally bring:

• Around 3+ years' experience in a professional services or corporate environment, with genuine exposure to client onboarding
• Confidence working autonomously and taking ownership without needing to be hand-held
• Strong organisational skills and excellent attention to detail
• Experience with systems such as Karbon, Xero, Monday.com or similar, or a track record of picking up new systems quickly
• A naturally inquisitive, process-improvement mindset, someone who looks at how things are done and asks "is there a better way?"
• Confidence liaising directly with clients and multiple internal stakeholders
• A proactive approach, bringing ideas rather than waiting to be told what to do

Why Apply

Backed by a well-established, family-owned national group, this practice invests heavily in its people. On top of a competitive salary and flexibility, you'll get access to genuine career development programs (including leadership training), paid parental leave with a 12-week top-up, corporate discounts, an employee referral program, and solid wellbeing support through an Employee Assistance Program and Mental Health First Aiders.

• Genuine variety across client engagement, billing, systems and operations
• Direct exposure to senior leadership and scope to shape how the practice runs
• Flexible 4 or 5 day week, with ideally 3 days in the office
• Room to get involved in process improvement, marketing and more
• A culture built around long-term growth, curiosity and family values, not just ticking boxes

If this sounds like you, apply now!