HR Advisor/Manager

Job Description

Position: HR Manager - Elite Supplements
Location: Sydney, NSW (Bella Vista)
Working arrangements: Initially WFH with 1 day per fortnight in Canberra, transitioning to full-time office-based work in Bella Vista, NSW once the new office is established in 2027
Start date: November 2026
Duration: Permanent, full-time
Pay rate: $110,000 - $150,000 per annum plus super (dependent on experience)
Security requirements: National Police Check is required

Overview

Our client, Elite Supplements, is seeking an experienced HR Manager to take ownership of day-to-day compliance, policy and operational HR functions across its national retail and franchise network.

Elite Supplements is one of Australia’s fastest-growing health and wellness groups, proudly named in the AFR Top 100 Fast Companies for three consecutive years. The business operates a national inventory and distribution warehouse, more than 140 retail and franchise stores, multiple fast-growing eCommerce channels and an APAC entity in Singapore. Its multi-entity group structure spans wholesale, retail, franchise, eCommerce and homebrand operations.

Working closely with senior leadership, People & Culture, retail operations, payroll and franchise stakeholders, the HR Manager will ensure HR practices remain legally compliant, commercially practical and consistent across a multi-jurisdictional workforce spanning Australia, New Zealand and Singapore.

This is a broad, hands-on HR role covering employment law and compliance, workplace relations, WHS, investigations, policy development, recruitment, onboarding, employee benefits, HR systems and reporting.

Responsibilities:

• Maintain compliance with relevant federal and state employment legislation, Awards and workplace requirements across Australia, with consideration of New Zealand and Singapore requirements.
• Act as the primary liaison for Fair Work and workers compensation matters across head office and retail operations.
• Manage WHS policies and ongoing compliance requirements.
• Conduct workplace investigations relating to complaints, misconduct, harassment, bullying and other workplace matters.
• Manage disciplinary and performance management processes end-to-end, including PIPs and associated documentation.
• Review employment contracts across multiple jurisdictions to ensure they remain compliant with current legislation.
• Review, update and strengthen HR policies, procedures and employment handbooks.
• Audit existing HR documentation, identify compliance gaps and implement improvements.
• Review and formalise employee benefits and compensation arrangements.
• Maintain current HR policies and documentation within the organisation's HRIS.
• Support initiatives aimed at maintaining and strengthening organisational culture and employee experience.
• Manage onboarding and offboarding for head office employees and support these processes across retail operations.
• Draft employment contracts and coordinate pre-employment requirements, including reference and police checks where required.
• Support internal recruitment, including drafting advertisements, shortlisting candidates and developing talent pipelines for priority vacancies.
• Manage probation processes and ensure managers are notified of key milestones.
• Partner with finance and payroll regarding employee pay, conditions, salary updates and legislative or Award changes.
• Provide HR guidance and support across the franchise network.
• Analyse HR metrics including turnover, retention, performance and cost per hire, providing meaningful KPI insights to the business.
• Conduct regular HRIS access and employee data audits to maintain accurate and compliant records.

Experience/requirements:

• Strong working knowledge of Australian employment legislation, including the Fair Work Act and relevant Modern Awards.
• Demonstrated ability to interpret employment legislation and translate requirements into practical HR policies and processes.
• Experience managing workplace investigations, misconduct, performance management and disciplinary processes end-to-end.
• Experience managing WHS policies and workers compensation matters.
• Demonstrated experience reviewing and/or drafting employment contracts, HR policies, procedures and related documentation.
• Strong stakeholder management skills and the ability to work effectively with senior leadership, retail operations, payroll and franchise stakeholders.
• High attention to detail with the ability to independently manage compliance-critical HR documentation and processes.
• Experience using Employment Hero or a similar HRIS/payroll platform will be highly regarded.
• Exposure to multi-jurisdictional HR, particularly New Zealand and/or Singapore employment requirements, will be advantageous.
• Previous experience within a retail, franchise or multi-site environment will be highly regarded.
• Experience using recruitment platforms such as Seek and learning management systems would be advantageous.
• Experience supporting employee benefits, remuneration or workplace culture initiatives will also be well regarded.

Apply now or contact SOS Recruitment on 6260 8888 for a confidential discussion.

SOS Recruitment is committed to workplace diversity and equity in employment. We encourage applications from Aboriginal and Torres Strait Islander peoples, people with disabilities, women, people with family responsibilities, and individuals from diverse cultural, linguistic, religious and LGBTIQ backgrounds.