Senior Service Coordinator

Senior Service Coordinator
Location: Chatswood, NSW

About the Role We're looking for an experienced Senior Service Coordinator to join a Wet Fire service team based in Chatswood. This is a fast-paced role responsible for coordinating technicians, managing planned and reactive maintenance, liaising with clients, and ensuring service delivery is completed efficiently and in line with compliance requirements. You'll be a key point of contact for both customers and field staff, helping to keep daily operations running smoothly.

Key Responsibilities

• Coordinate daily schedules for Wet Fire technicians.
• Manage reactive breakdowns and planned maintenance works.
• Allocate jobs based on priority, location and technician availability.
• Monitor work in progress and ensure jobs are completed within agreed timeframes.
• Liaise with clients, facility managers and technicians regarding service requests and job updates.
• Raise work orders, schedule follow-up works and track outstanding defects.
• Review service reports and ensure compliance documentation is completed correctly.
• Prepare quotations for repair and remedial works where required.
• Assist with purchase orders, invoicing queries and general service administration.
• Maintain accurate job records using Uptick.
• Support the Service Manager with workflow planning and day-to-day team coordination.
• Provide guidance and support to junior coordinators when required.

About You

• Previous experience as a Service Coordinator within the fire protection industry.
• Strong knowledge of Wet Fire maintenance and service operations.
• Experience coordinating both preventative and reactive maintenance works.
• Uptick experience 
• Ability to manage a high-volume workload and changing priorities.
• Strong communication and customer service skills.
• Excellent organisational skills and attention to detail.
• Confident using Microsoft Office and service management systems.
• Able to work independently while contributing to a collaborative team.

Desirable

• Knowledge of Australian Standards relating to Wet Fire systems.
• Experience working with commercial maintenance contracts.
• Previous experience mentoring or supporting other coordinators.

What's on Offer

• Permanent full-time opportunity based in Chatswood.
• Supportive team environment.
• Stable workload with an established client base.
• Opportunity to take ownership of your portfolio and play a key role within the service team.

#SCR-maisie-grayland

Consultant

maisie.grayland@coretalent.com.au

Reference number: BH-27130
Profession:Business SupportAdministrative Assistants

Company: Core Talent
Date posted: 1st Jul, 2026