Customer Service Officer
- Manage incoming phone calls and act as the first point of contact for customer enquiries.
- Assist customers with product selection and provide timely, professional customer support.
- Support the sales team with day-to-day customer service and administrative tasks.
Customer Service/Front Office Worker wanted in Mackay! Apply and take your career to new heights!
Your new company
Our client plays a vital role in servicing Central Queensland's industrial, commercial, and healthcare sectors. It offers a wide range of gases, welding equipment, and safety products, with convenient options for online ordering and in-store pickup. Their Mackay yard is equipped to handle cylinder exchanges, refills, and provides expert support for gas-related applications. They are known to be a regional hub, known for its reliability, efficiency, and strong customer service.
Your new role
- Manage incoming phone calls and act as the first point of contact for customer enquiries
- Respond to email enquiries and provide timely, professional customer support
- Assist customers with product selection, providing information and guidance based on their needs
- Support the sales team with day-to-day customer service and administrative tasks
- Assist with merchandising, product displays and maintaining a well-presented sales floor
- Process customer enquiries accurately and ensure follow-up is completed where required
- Maintain product and customer information and assist with general data entry
- Liaise with internal team members to ensure customer requests are actioned efficiently
- Provide general administrative and operational support during busy periods
What you'll need to succeed
- Previous experience in customer service, retail, sales administration or a similar customer-facing role
- Strong organisational skills with the ability to multitask and manage competing priorities
- Comfortable working in a busy, fast-paced sales environment
- Strong attention to detail and ability to follow through on customer enquiries
- Proactive and team-focused approach with a willingness to assist across different areas
- Basic computer and administration skills, including confidence responding to emails and completing data entry
- Ability to provide contactable referees
What you'll get in return
If successful in this role, you'll enjoy a competitive hourly rate plus super, with weekly pay. This is an ongoing opportunity with the potential to transition into a permanent position if all goes well. You'll work a Monday to Friday schedule, ensuring you're home every evening, with the hours of 7:30am - 4:30pm. The role offers a supportive team environment and the chance to build on your skills and experience as part of a well-established operation.
What you need to do now
If you're interested in this role, applications can be submitted via the "apply now" button. Please ensure you are submitting an up-to-date CV. If you have any further questions, please contact Tanaya Tolson on (07) 4960 1126.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
We vet all employer accounts and do our best to keep job ads safe, but scams can still occur. Be cautious when sharing personal information — never provide financial details or make payments during the application process. For extra security, use the Apply button on our site when proceeding.
Skills
0 of 9 matchedLicenses & certifications
0 of 2 matchedHays
