Management Assistant - Retail Bank

At ING, we're passionate about making banking simpler, smarter, and more rewarding for our customers and our people. We've built a reputation for innovation, customer experience, and digital excellence, with recent recognition including Canstar's Bank of the Year 2026 for the seventh consecutive year, as well as Best Digital Consumer Bank and Most Innovative Consumer Bank at the 2024 Australian Banking & Finance Awards.

We're looking for an energetic and highly organised Management Assistant to provide support to several senior Tribe Leaders and their cross-functional teams across our Retail Banking business. This is a varied and rewarding role that sits at the heart of our Retail Banking business, giving you exposure across a wide range of stakeholders while playing an important role in keeping our teams connected, organised, and running smoothly.

If you thrive in a fast-paced environment, enjoy building relationships, and love bringing order to complexity, we'd love to hear from you.

What You'll Do

• Provide high-level diary and calendar management for senior leaders, coordinating busy schedules and adapting quickly to changing priorities.
• Support team governance by organising meetings and forums, preparing agendas, tracking actions, and managing stakeholder follow-ups.
• Manage team administration including travel bookings, invoice processing, onboarding activities, system access requests, and operational support.
• Coordinate team communications and engagement activities, including newsletters, town halls, recognition programs, and team events.
• Build strong relationships across the business and act as a trusted point of contact for a diverse range of stakeholders.

What We're Looking For

• Experience in an Administration, Personal Assistant, Executive Assistant, or similar support role.
• Exceptional organisational skills, attention to detail, and the ability to effectively manage competing priorities.
• A proactive, adaptable, and solutions-focused approach, with the confidence to work autonomously and take initiative.
• Exceptional communication and stakeholder management skills, with the professionalism to support senior leaders.
• Proficiency in the Microsoft Office Suite and a high level of integrity when handling confidential information.

What’s in it for you?

• Discounted ING Health Insurance
• An additional Rest Day to support your wellbeing
• An IMPACT day to volunteer on approved sustainability activity

About Us

At ING, we’re all about making life simpler and more rewarding - for the people who bank with us, the team members who work with us, and the communities we’re proud to support. Joining ING means stepping into an environment where your individuality isn’t just welcomed - it’s celebrated. We’ve built a culture that’s fun, inclusive, and supportive, giving you the freedom to be yourself, so you can do your thing.

Whether you’re taking ownership of exciting projects, thinking outside the box, or working with global colleagues, you’ll find ING is the kind of place where growth isn’t just a possibility; it’s a promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace, you’ll feel the difference in how we value and champion our people.

We make hiring decisions based on your skills, capabilities, and how you align with our values - not on ticking every box. So, if you’re interested but don’t meet all the criteria, we encourage you to apply. We’re invested in fostering a diverse and inclusive workplace (opens in new window) where everyone feels like they belong. We’re your allies in helping you do your thing during the recruitment process, so let us know (email below) if you require any support or adjustments when you apply  

Sound like your kind of vibe? We can’t wait to hear from you!

(One last note: We operate using a direct talent sourcing model, so no agency introductions, please.)

ING is Australia’s most recommended bank according to RFI Global’s Consumer Atlas Survey, January–June 2025 (n = 29,510) when compared to customers of the 10 largest ADIs operating in Australia.

Need more?

Contact: Skye Griffiths on skye.griffiths@ing.com (opens in new window)

For support and adjustments, including DEI, LGBTQI+ confidential application support enquiries: rpoteam.au@ing.com (opens in new window)

Applications close Friday 11 September

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