Administration Assistant
- Process incoming agent and trade reservation requests and send confirmations.
- Make and confirm standard winery and restaurant bookings, and keep records up to date.
- Reply to routine customer and trade enquiries by email.
4 hours per day
Monday to Friday
ABOUT US
Small Batch Wine Tours & Authentic Experiences are a small South Australian based private touring brand, running across the Barossa Valley, Fleurieu, Adelaide Hills and City regions. We work with travel agents, trade partners and direct clients from around the globe. We have been in operation since 2016 and currently have five team members working for us.
THE ROLE
You’ll keep our incoming reservations and outgoing winery/restaurant bookings system moving. You’ll process agent reservation requests using our booking system, confirm wineries and restaurants via email and various booking platforms online, and maintain the calendar manifest of jobs and updates for our entire team. Working to clear procedures and with online support tools, you'll answer basic customer enquiry emails and create simple quotes, with support from management when required. This is a completely remote, meaning you are able to work from anywhere in Australia with a stable internet connection.
WHAT YOU'LL DO
- Process incoming agent and trade reservation requests and send confirmations
- Make and confirm standard winery and restaurant bookings, and keep records up to date
- Prepare standard quotes using our pricing tool, referring anything non-standard to the team
- Reply to routine customer and trade enquiries by email
- Keep shared mailboxes, calendars and booking records accurate
- Monitor the calendars to flag clashes, missing confirmations, or changes
- Scope to schedule occasional newsletter and social content with management support
YOU'LL BE A GREAT FIT IF YOU HAVE:
- Strong administrative experience to manage schedules, records, and general office tasks (travel or reservations experience a bonus)
- Professional communication skills to handle guest inquiries and coordinate with winery partners
- Proficiency with office software (e.g., email, spreadsheets, booking systems) and accurate data entry skills
- Strong organizational skills, attention to detail, and the ability to manage multiple tasks
- Ability to work well independently and know when to ask for help
No wine knowledge is required.
Training is provided via online support, video tutorials, and written procedures.
Apply online or email your CV and cover letter to - info [at] ***********************.au
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Skills
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