Care Organiser
- Manage and support the delivery of Home Care Programs.
- Coordinate schedules and rostering requests for care staff and clients.
- Develop relationships with clients to ensure their care needs are met.
About Us:
At Uniting AgeWell, our focus is on supporting older people to experience a sense of wellbeing, choice and independence in their lives, to feel valued members of their community and to have easy access to the community or residential services they need to live the life they want. With a range of services in many locations in Victoria and Tasmania, our 5,500 staff and 600 volunteer staff are committed to high quality services and care.
Uniting AgeWell provide a workplace culture based on the BEST philosophy – Believe, Excel, Support and Trust – underpinned by our values of Kindness, Respect, Integrity, Innovation and Inclusion, and our customer service charter and promise that shape and inform all that we do. More information can be found on the Uniting AgeWell website - www.unitingagewell.org
Why choose Uniting AgeWell - Burwood East
- Easy to access with public transport and free on/off site parking
- Above award hourly rates
- Salary packaging benefit up to $15,900 + $2,650 annually
- Annual Leave loading
- Career pathways, education and training opportunities
- Comprehensive Employee Assistance Program available 24/7 for our staff
- Enhanced Parental Leave options
- Location options - move within our Uniting AgeWell network (Victoria and Tasmania)
- Not for profit, values-based organisation
About the role:
We have an exciting opportunity for a Full Time role, working Monday-Friday 9am-5pm with our East Melbourne Metro team located in Burwood, utilising your Scheduling skillset. The primary purpose of this position is to manage and to support the effective delivery of Uniting Agewell Home Care Programs. This includes managing client and Home Care Worker rosters for optimal service delivery, maintaining relationships with internal and external stakeholders, responding to client's enquiries, and supporting the client's journey to enhance their independence and quality of life.
Key Responsibilities:
- Accurately maintain and coordinate schedules and rostering requests linking our care staff with our clients
- Developing and maintaining relationships with clients and/or their carers to ensure their care needs are being provided in a timely and quality manner
- Proactively identify and address rostering challenges, scheduling conflicts, and find solutions to ensure client satisfaction.
- Match client needs and preferences with our employees skills, and availability
- Action and document phone calls and/or communication relating to scheduling, including but not limited to sick call, rostering issues, change request, client enquiries
- Communicate roster changes to clients and care staff effectively
- Apply a continuous improvement approach to Uniting AgeWell’s service delivery
About you:
You are passionate about what you do and want to make a difference in the lives of our clients to support them to live life to their potential whilst remaining in their home.
This is the place for you if you have:
- Experience in creating & maintaining rosters and in an administration role would be highly regarded
- Experience using client management systems
- Excellent communication skills with a compassionate and empathetic approach to your work
- You will thrive in a fast paced and varied environment and have the ability to multi-task between phone calls, emails and scheduling
- Strong attention to detail, and problem solving abilities
- Excellent time management and highly organised
- Ability to work both within a team and autonomously
- Are committed to being part of a workplace culture based on the BEST way of life (Believe, Excel, Support and Trust)
To be considered for this opportunity you must have or be willing to get:
- Working With Children Check (Employee)
- A satisfactory National Criminal Police Record Check OR NDIS Worker Screening Check
- Annual vaccination(s) as per the Uniting AgeWell vaccination policy
- Australian work rights
Make a positive difference in your community – apply now!
Aboriginal and Torres Strait Islander peoples are encouraged to apply for this role.
You can access the position description here: Care Organiser PD.pdf
For more information please contact the Recruitment Team at Recruitment@unitingagewell.org. Please note the position and location.
Only shortlisted candidates will be contacted. We look forward to hearing from you!
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