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ICT Customer Support

Surry Hills NSW 2010•Full time

KEY POINTS WE FOUND

Maintain ICT knowledge base with system documentation and procedures.
Proactively monitor system security patches and administer backup operations.
Provide client support and manage Helpdesk system.

Quality Assurance Manager

Surry Hills NSW 2010•Full time

KEY POINTS WE FOUND

Responsible for ensuring the quality of telemarketing operations.
Develop and implement quality assurance procedures and conduct regular audits.
Collaborate with training and operations departments to improve agent performance.

ICT Sales Representative

Surry Hills NSW 2010•Full time

KEY POINTS WE FOUND

Manage client accounts and represent Direct IT in selling ICT goods and services.
Develop and maintain a database of prospective clients and assess their needs.
Prepare sales reports and follow up with clients to ensure satisfaction.

ICT Account Manager

Surry Hills NSW 2010•Full time

KEY POINTS WE FOUND

Contact decision makers to discuss IT solutions
Provide B2B sales support and achieve targets
Receive ongoing training and support