Service & Warranty Manager
- Lead and develop the Service and Warranty team to achieve business objectives.
- Ensure outstanding customer service and timely resolution of warranty requests.
- Manage contractor performance and warranty costs to maintain quality and efficiency.
Service & Warranty Manager - Bendigo
Lead Customer Excellence. Drive Quality Outcomes. Build Strong Teams.
Metricon Homes, is a leading multi award winning new home builder, committed to recruiting outstanding and professional sales individuals who share our passion for delivering quality, service and award winning living solutions for Australian families.
Metricon is seeking an experienced and customer focused Service & Warranty Manager to lead the delivery of outstanding post construction warranty services. This leadership role will oversee warranty operations, contractor performance, customer satisfaction, team development, and continuous improvement initiatives to ensure exceptional homeowner experiences and efficient business outcomes.
As a key leader, you'll work closely with internal stakeholders, contractors and customers to deliver timely resolutions, manage warranty costs and maintain Metricon's reputation for quality and service.
This role can be based in either Bendigo or Shepparton.
Reporting to the Area Building Manager, your responsibilities will include: Lead, coach and develop the Regional North Service and Warranty team to achieve business objectivesEnsure outstanding customer service and timely resolution of warranty requestsManage rectification works to meet quality, budget and timeframe expectationsOversee contractor and supplier performance, capability and complianceMonitor warranty costs and identify opportunities to improve efficienciesManage customer complaints and dispute resolution processesPrepare and analyse operational and performance reportingBuild strong relationships with internal stakeholders and external partnersDrive continuous improvement initiatives across warranty operations; andPromote a strong safety culture and ensure compliance with company policies and regulations.
Metricon will offer you: $$$ + Car + Fuel Card + MobileAustralia largest, and HIA #1 Home Builder for the 11th Consecutive YearOpportunity to lead a critical customer facing functionWork with a respected industry leaderInfluence customer experience and operational excellenceSupportive team culture focused on development and continuous improvement; andCompetitive salary package and career development opportunities
The successful candidate will have: Extensive experience within residential construction, home warranty, maintenance, or customer service operationsStrong leadership experience managing teams and contractorsExceptional communication, stakeholder management, and conflict resolution skillsSound knowledge of Australian building standards, codes, regulations, and tolerancesExcellent organisational and project management capabilitiesStrong commercial acumen with a focus on quality, cost control, and customer satisfaction; andAdvanced Microsoft Office skills and the ability to manage multiple priorities in a fast-paced environment
Join a business that values quality, teamwork, customer excellence and continuous improvement, while providing the opportunity to lead a critical function within the customer journey.
If you feel you have the knowledge, skills and experience to excel in this role, then apply with your resume and cover letter TODAY!
Metricon Homes complete mandatory medical and national police checks on all successful applicants.
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