Service Lead
- Lead the performance and operation of allocated services ensuring participant-centred delivery.
- Monitor service performance and implement improvements as needed.
- Support teams to enhance participant pathways and service integration.
Build a rewarding career with an organization that truly puts people first!
Full-time role based in Lyneham ACT
SCAHDS Level 6B ($58.37-$60.95) + Super+ salary packaging benefits
Wellways is committed to reconciliation, lived experience and inclusivity. We strongly encourage and warmly welcome people from Aboriginal and Torres Strait Islander communities, people with a lived experience of mental health and disability and people who identify as LGBTIQA+ to apply. Even if you only meet some of the criteria, we’d love to hear from you.
About the role:
The Service Lead is responsible for leading the performance and effective operation of an allocated service, program or work area, ensuring safe, effective and participant-centred service delivery in accordance with organisational, contractual and legislative requirements.
You’ll provide operational leadership, workforce supervision, with accountability for achieving service outcomes, in line with organisational priorities and quality standards. This role will be primarily based across office sites, with regular physical presence required across allocated service locations.
This role provides service leadership across the Adult Step Up Step Down (ASUSD) residential program, which operates 24/7 in partnership with Mental Health, Justice Health and Alcohol & Drug Services (MHJHADS)
Key responsibilities will include, but not limited to:
- Leading delivery of allocated services to ensure safe, high-quality and participant-centred outcomes.
- Monitor service performance against agreed outcomes and identify and implement improvements where required. Undertake reporting as outlined by funder and organisational requirements
- Support collaborative approaches that improve participant pathways and service integration.
- Support teams to embed partnership, participant voice, choice and self-determination with participants, families and carers across allocated sites.
- Support effective collaboration with internal teams
Qualifications and essential Requirements:
- Tertiary qualification in health, human services, social sciences or a related discipline, or an equivalent combination of qualifications and experience.
- Demonstrated experience leading community, health or human services and leading teams and supporting workforce capability.
- Demonstrated ability to manage performance, resolve operational issues and achieve outcomes within a service, program or work area
- Current valid Driver’s License and willingness to travel regularly between allocated service locations as required.
- Current Working with Vulnerable Persons’ Check, Right to Work within Australia and 100 points of ID
- NDIS Workers Screening check and NDIS Orientation Module
- Current Police Check (within the last 12months) and International Police Check (if appliable)
Once Applied Click here to download a copy of Position Description
About Us
Wellways connects people, strengthens families, and transforms communities for individuals of all ages experiencing disabilities or challenges to their social and emotional wellbeing. A leading for purpose mental health and disability support organisation operating nationally, our services span mental health, disability and community care and reach more than 7000 people each year!
Working with a diverse range of people, Wellways creates an inclusive community where everyone can imagine and achieve their hopes and potential.
What we offer
- A purpose driven culture where people can thrive, everyone is respected, and differences are valued
- An equitable, diverse, and socially inclusive work environment
- Salary packaging up to $15,899 enables you to spend a portion of your salary before it is taxed to pay for things like rent, mortgage repayments, car leasing
- Meal and Entertainment allowance via salary packaging up to $2,650 per annum
- Paid parental leave after 12 months of ongoing employment
- Access for you and your family to our Employee Assistance Program
For a confidential discussion about the role, we encourage you to contact Kaylene Whitaker at kwhitaker@wellways.org
Wellways is committed to the safeguarding of children and vulnerable people. Successful applicants must undergo a comprehensive screening process prior to their commencement.
If you’d like to know more about our reconciliation commitment, click here Reconciliation | Wellways
Job Description Summary
Culture
We’re passionate about our work, which is enjoyable, challenging and rewarding. All of our teams work to ensure everyone can imagine and achieve their hopes and potential. We know that people are unique and the experts on their life and are not defined by impairments, diagnosis or labels. We aim to specifically promote safety and inclusivity for LGBTIQ+ and First Nations communities.
How to Apply
This is your opportunity to join a values based, growing, innovative and nationally recognised organisation with over 2,000 staff members across 93 sites.
Please select "Apply" below to complete your application.
Applications Close
02/10/2026
We vet all employer accounts and do our best to keep job ads safe, but scams can still occur. Be cautious when sharing personal information — never provide financial details or make payments during the application process. For extra security, use the Apply button on our site when proceeding.