Posted 2d ago
Service Coordinator
KEY POINTS WE FOUND
- Coordinate and schedule technicians for maintenance and repairs.
- Liaise with customers to understand their service needs.
- Maintain accurate customer and service records.
We are currently seeking an experienced Service Coordinator to join a well-established organisation in Welshpool. This is a great opportunity for an organised and customer-focused professional who enjoys working in a fast-paced environment where no two days are the same.
About the role:
- Coordinate and schedule technicians for maintenance, installations and urgent repairs
- Manage technician availability and optimise daily schedules
- Coordinate site access, mobilisation and other service requirements
- Liaise with customers to understand their service needs and provide appropriate solutions
- Monitor service jobs, ensuring costs and work orders are accurately maintained
- Prepare invoices following completion of service work
- Maintain accurate customer and service records and update internal databases
- Prepare service reports and assist with improving coordination processes
About you:
- Previous experience in service coordination, scheduling or a similar role would be ideal
- Strong organisational and time management skills
- Excellent communication and customer service abilities
- Strong attention to detail and problem-solving skills
- Ability to prioritise competing demands and remain composed under pressure
- Confident using MS Office and scheduling systems
If you're a proactive coordinator who enjoys bringing people, schedules and customers together, we'd love to hear from you.
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Skills
0 of 8 matchedCustomer serviceExcellent communication skillsMicrosoft officeOrganisationProblem solvingSchedulingScheduling systemsTime management
Conquest Recruitment Group