Office Manager

Office Manager / Personal Assistant
Full-Time | Idalia, Townsville
$80,000 + Super

Are you an organised, self-motivated professional who enjoys being the person a business relies on? Our client, a well-established building inspection business in Townsville, is seeking a full-time Office Manager / Personal Assistant to run its day-to-day operations. This is a long-term role for someone who wants to become the central point of contact for clients and inspectors, build strong working relationships, and keep the office running smoothly with minimal supervision.

The successful candidate will start by managing client bookings for two building inspectors through a web-based scheduling system. They will also check completed reports, confirm payments and release reports, which comes to about 30 reports a week. From there, the role expands into the business’s wider administration, accounts and client service functions, with scope to shape the systems and processes used in the office.

Key responsibilities

• Managing phone enquiries and client bookings through the scheduling system
• Coordinating inspector schedules, resolving scheduling conflicts and managing client timelines
• Reviewing completed reports before release
• Checking the bank account to confirm payments and releasing reports
• Becoming the in-house expert on the inspection scheduling and reporting software
• Supporting accounts and payroll administration
• Maintaining client records and documenting office procedures
• Building relationships with clients and referral partners such as real estate agents and conveyancers

The successful candidate

• Has excellent communication and interpersonal skills, and treats clients with respect and consideration
• Has strong organisational skills and the initiative to manage the office independently
• Is reliable, with integrity as a core personal trait
• Has a bright, energetic personality and a professional attitude
• Is looking for a stable, long-term role they can grow into and make their own

Preferred but not essential

• Experience with scheduling systems in a service-based business
• A background in office management, or in property, building or real estate services

Qualifications

• Proven experience in administrative or client-facing roles

What’s on offer

• $80,000 + superannuation
• Full-time, Monday to Friday, office-based in Idalia, Townsville
• A long-term role with genuine ownership of the office
• Full training provided
• Start date flexible for the right candidate

If you value honesty, reliability and initiative, and you want a role you can genuinely make your own, apply now with your resume and a cover letter.