OFFICE MANAGER
- Manage day-to-day office operations and support Customer Service/Sales activities.
- Coordinate travel, accommodation, and office administration tasks.
- Act as a key point of contact for internal and external stakeholders.
- Admin / Secretarial / Office Support
- Office Manager
- Sydney
- Permanent / Full Time
30/9/2026
- Parking on-site
- Join a professional & collaborative environment
- The opportunity to take ownership & make an impact
We are looking for an organised, proactive and hands-on Office Manager to take ownership of the smooth day-to-day running of the office while also providing support across Customer Service and Sales.
This is a varied role for someone who enjoys being involved across the business. Alongside office operations, you will oversee Customer Service / Sales Support activities, support the team, assist with customer and order enquiries, coordinate suppliers and couriers, and ensure the office runs efficiently and professionally.
You'll be a key point of contact for both internal and external stakeholders, so we're looking for someone who is confident, approachable, solutions-focused and takes pride in getting things done.
Responsibilities are but not limited to:
- Manage the day-to-day operations of the office including suppliers, contractors, equipment, stationery, amenities and external service providers.
- Coordinate travel, accommodation, catering, functions and conferences.
- Manage mail, couriers, filing, archiving and general office administration.
- Welcome visitors and ensure meeting rooms and shared areas are maintained
- Provide IT and administrative support as required.
- Support the Customer Service / Sales Support team, including recruitment, training, performance management and leave coverage.
- Assist with customer, consumer and field sales enquiries and ensure issues are followed through to resolution.
- Oversee order processing, invoicing, order amendments, back orders and credits.
- Monitor freight and delivery enquiries and liaise with customers, freight providers, Warehouse and Purchasing to resolve issues.
- Act as an escalation point for more complex customer complaints, including product quality issues, adverse reactions, recalls and urgent matters.
- Maintain product complaint and compliance records
- Support Sales and Marketing with mail-outs, representative samples and allocations.
- Maintain accurate customer records on the CRM.
- Ensure data entry and documentation are accurate and up to date.
Attributes/Skills:
- Previous experience in Office Management, ideally with exposure to Customer Service or Sales Support.
- Experience supervising or leading a team.
- Excellent communication skills and a professional, service-focused approach.
- Strong attention to detail and a high level of accuracy.
- A proactive, practical and solutions-focused approach.
- The ability to work autonomously while collaborating effectively with different teams across the business.
- Strong Microsoft Office skills, particularly Outlook, Word and Excel.
This is a genuinely varied role, and it would suit someone who enjoys being the person who keeps things moving, can comfortably switch between office management, customer service and operational priorities, and takes pride in providing a high level of support to the wider business.
APPLY: Now by hitting the submit button attention Julie or for a confidential chat call her on 02 8416 4181
We vet all employer accounts and do our best to keep job ads safe, but scams can still occur. Be cautious when sharing personal information — never provide financial details or make payments during the application process. For extra security, use the Apply button on our site when proceeding.