Enrolment Project Officer

• Lead enrolment process improvements that directly impact the student experience
• Located in Hawthorn (Glenferrie Train station) Full time hours
• Asap start to end of the year (10 weeks approx)

About the role:

This temporary, full-time role supports priority enrolment process improvements and course teach-out activities, with a particular focus on building practical, student-friendly course transfer pathways. You'll translate agreed decisions into workable end-to-end enrolment processes, documentation, communications, and case-management approaches-ensuring outcomes are compliant, operationally sound, and deliver a strong student experience.

• Be central to course teach-out and course transfer activity, turning decisions into practical enrolment pathways
• Partner with senior stakeholders across student administration, academics, IT and frontline service teams

Key responsibilities:

• Deliver enrolment-related process improvements, from analysis through to implementation and follow-up
• Translate teach-out decisions into practical enrolment processes, procedures, and business rules
• Develop and maintain course mapping for teach-out and course transition arrangements
• Create clear process documentation (current/future state maps, hand-offs, escalation pathways, system requirements)
• Monitor affected student cohorts, identify risks to completion, and coordinate follow-up/escalation where required
• Work collaboratively with academic and professional stakeholders to resolve enrolment barriers, exceptions, and complex cases

Experience:

You bring hands-on experience working with complex enrolment or student administration processes in a higher education environment, and you're comfortable balancing detail with delivery. You're analytical, collaborative, and able to convert policy/process requirements into clear operational steps that teams can execute consistently.

• Demonstrated experience with university enrolment processes and student administration operations
• Demonstrated experience coordinating process improvement initiatives end-to-end
• Strong analytical/problem-solving skills, including using data to drive process improvement
• Ability to interpret and apply policies/procedures (and relevant Australian post-secondary compliance requirements)
• Confidence working across multiple stakeholder groups, communicating clearly and documenting processes effectively

About the company:

This is a well-established, student-focused tertiary education environment known for strong internal collaboration, continuous improvement, and a commitment to delivering high-quality services at scale.

Dixon Appointments values diversity and inclusion and is committed to providing a safe, inclusive and barrier-free recruitment experience. Please indicate your preferred method of communication in your application, and please let us know if you require any adjustments when dealing with us.

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Consultant

mcleland@dixonappointments.com.au

Reference number: BBBH50330
Profession:Education & TrainingUniversity - Admin/Student Services

Company: Dixon Appointments
Date posted: 28th Sep, 2026