AO5 Senior Business Support Coordinator
- Provide high-level business support and oversee day-to-day performance.
- Lead and support staff while coordinating administrative services.
- Drive improvements across processes and systems.
Temporary Contract in a QLD Government Department | Brisbane
Your new company
This is an opportunity to join a large and established Queensland Government department that delivers essential services across the state. The organisation offers a professional and collaborative working environment, with a strong focus on customer service, continuous improvement and delivering positive outcomes for the community. You will join a busy South East Queensland team and take on a key role supporting business operations, leading staff and improving administrative processes.
Your new role
As a Senior Business Support Coordinator, you will provide high-level business support while overseeing the day-to-day performance and delivery of a business support function. This is a hands-on leadership role where you will manage staff, coordinate administrative services and drive improvements across processes and systems. Key responsibilities include:
- Providing high-level business support, advice and assistance across the region
- Leading and supporting field and business support staff to achieve operational outcomes
- Managing the performance and day-to-day functions of the business support section
- Coordinating administrative activities and providing advice to senior management and staff
- Supporting the implementation of business initiatives and resolving operational issues
- Training and developing staff across business processes and management systems
- Reviewing work practices and identifying opportunities for process improvement
- Ensuring business processes and procedures remain compliant with departmental requirements
- Providing high-quality customer service and coordinating responses to escalated enquiries
- Undertaking data analysis to support business decisions and continuous improvement
- Managing staff performance and supporting a positive, professional and inclusive working environment
What you'll need to succeed
- Previous experience leading or supervising staff within a complex organisational environment
- Strong business support and administrative experience
- Advanced Microsoft Excel skills and experience
- Demonstrated experience in data analysis and process improvement
- Strong organisational skills with the ability to manage competing priorities
- Excellent written and verbal communication skills
- Strong stakeholder management and relationship-building capabilities
- Ability to resolve issues, manage conflict and influence positive outcomes
- Experience supporting and developing staff
- Sound judgement and strong problem-solving capabilities
- A strong customer service focus and professional approach
What you'll get in return
- Queensland Government temporary contract
- Contract from 9 November 2026 to 26 March 2027
- Hourly rate of $72.50 p/h + super
What you need to do now
If youre interested in this opportunity, please clickApply Now or send through an updated copy of your resume. For any enquiries, you can contact Georgia Langdon at Georgia.Langdon@hays.com.au or on 07 3243 3047. To ensure an efficient discussion, we recommend submitting your resume prior to calling.If this role is not quite right for you but youre open to new opportunities, feel free to reach out for a confidential discussion by emailing your resume to our Public Sector team using the same contact details.#3025765
We vet all employer accounts and do our best to keep job ads safe, but scams can still occur. Be cautious when sharing personal information — never provide financial details or make payments during the application process. For extra security, use the Apply button on our site when proceeding.
Skills
0 of 11 matchedLicenses & certifications
0 of 2 matchedHays