+60d ago
Supply Chain Technology Systems Analyst
KEY POINTS WE FOUND
- Provide Level 2 and Level 3 application support for supply chain systems.
- Manage incidents, service requests, and problem resolution activities.
- Support continuous improvement initiatives across supply chain technology platforms.
- Optimise supply chain technology and drive operational improvements
About Our Client
A leading Australian beauty retailer with a strong national presence, premium customer experience focus, and commitment to innovation, technology, and operational excellence.
Job Description
- Provide Level 2 and Level 3 application support for Blue Yonder, WMS, TMS, and related supply chain systems.
- Manage BAU incidents, service requests, root cause investigations, and problem resolution activities.
- Monitor application performance, identify system issues, and coordinate resolutions with internal teams and external vendors.
- Gather, analyse, and document business requirements for system enhancements and process improvements.
- Support the delivery of continuous improvement initiatives across supply chain technology platforms.
- Work with business stakeholders to optimise warehouse, transportation, inventory, and fulfilment processes through technology solutions.
- Support and maintain MuleSoft integrations between supply chain applications, ERP systems, and external partners.
- Assist with testing activities including system, integration, regression, and user acceptance testing.
- Develop and maintain functional documentation, support procedures, process maps, and knowledge articles.
The Successful Applicant
- Experience supporting and administering Blue Yonder and supply chain applications
- Strong knowledge of WMS, TMS, logistics, warehousing, and fulfilment processes
- Proven BAU enterprise application support and incident management experience
- Ability to troubleshoot issues and deliver continuous improvement initiatives
- Strong stakeholder engagement, business partnering, and requirements gathering skills
- Experience with ITIL environments, integrations, ERP platforms, and APIs desirable
- Exposure to SQL, reporting, cloud platforms, and Agile delivery methodologies preferred
What's on Offer
- Join a leading Australian retail organisation driving supply chain technology innovation
- Work with market-leading platforms including Blue Yonder, WMS, TMS, and MuleSoft
- Play a key role in improving systems that directly impact customer and operational outcomes
- Enjoy a hybrid working environment with flexibility and collaboration
- Partner with business and technology teams on meaningful transformation initiatives
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Skills
0 of 15 matchedAgile methodologiesApisApplication supportBlue yonderBusiness requirementsCloud platformsIncident managementMulesoftProcess improvementRoot cause analysisSqlStakeholder engagementSupply chain systemsTmsWms
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