ICT Support Engineer
- Investigate and resolve complex hardware, software, and network issues.
- Provide technical support to business clients and internal users.
- Configure and maintain IT hardware, software, and network infrastructure.
Company: Yash IT Solutions Pty Ltd
Location: Darwin Region, Northern Territory, Australia
Employment Type: Full-Time | Permanent
Salary Package: AUD $80,000–$90,000 per annum (including superannuation)
About the Company
Yash IT Solutions Pty Ltd is a Northern Territory-based IT and digital solutions company providing professional IT support, network solutions, system administration, website development and technology services to businesses across Australia.
As part of our continued business growth, we are seeking a skilled and motivated ICT Support Engineer to join our team in the Darwin region.
Key Responsibilities
- Investigate, diagnose and resolve complex hardware, software, network and system-related issues.
- Provide Level 1, Level 2 and advanced technical support to business clients and internal users.
- Configure, maintain and troubleshoot servers, network infrastructure, operating systems and business applications.
- Develop and implement technical support procedures, troubleshooting guidelines and system documentation.
- Monitor system performance, identify recurring technical faults and recommend effective solutions.
- Install, configure and maintain IT hardware, software, cloud services and network equipment.
- Support Microsoft 365, Windows Server, virtualisation platforms and related technologies.
- Assist with cybersecurity measures, data backups, system recovery and IT infrastructure improvements.
- Collaborate with clients and internal teams to identify technical requirements and deliver reliable IT solutions.
- Maintain accurate technical records, service reports and operational documentation.
Qualifications and Experience
Essential Requirements
- Bachelor's degree or higher qualification in Information Technology, Computer Science, Networking or a closely related discipline, or an equivalent combination of relevant qualifications and experience.
- Minimum one (1) year of full-time professional work experience in Australia in ICT support, systems administration, network support or a closely related technical role.
- Demonstrated experience in diagnosing and resolving hardware, software and networking issues.
- Sound knowledge of Windows operating systems, Microsoft 365, networking and IT infrastructure.
- Strong technical troubleshooting, analytical and problem-solving abilities.
- Excellent communication, organisational and customer service skills.
- Ability to work independently and collaboratively in a professional IT environment.
Desirable Skills and Experience
- Experience with Windows Server, Microsoft Azure, AWS or other cloud platforms.
- Knowledge of Cisco networking, VMware, virtualisation and cybersecurity practices.
- Familiarity with IT service management, ticketing systems and technical documentation.
- Relevant professional certifications such as CompTIA, Microsoft or Cisco.
What We Offer
- Competitive annual salary package of AUD $80,000–$90,000 including superannuation.
- Permanent full-time employment.
- Opportunities for professional development and career progression.
- Exposure to diverse IT infrastructure, networking and technical support projects.
- Supportive and collaborative team environment.
- Opportunity to contribute to the growth of an expanding Australian IT business.
How to Apply
Interested applicants are invited to submit the following:
- Updated CV or resume.
- Cover letter outlining relevant qualifications and experience.
- Academic qualifications and professional certifications.
- Evidence of relevant Australian professional experience.
Email: ******************************
Email Subject: Application – ICT Support Engineer
Yash IT Solutions Pty Ltd is an equal opportunity employer. Applications will be assessed based on relevant qualifications, professional experience, technical competencies and suitability for the position.
We vet all employer accounts and do our best to keep job ads safe, but scams can still occur. Be cautious when sharing personal information — never provide financial details or make payments during the application process. For extra security, use the Apply button on our site when proceeding.