Retail Manager

About Five Fables Pty Ltd T/A Zeus Street Greek Whitfords

Five Fables Pty Ltd, trading as Zeus Street Greek Whitfords, operates a fast-casual Greek restaurant outlet within the Zeus Street Greek network, an Australian chain specialising in authentic Greek street food prepared with a contemporary Australian influence. The business combines traditional Hellenic recipes with modern cooking techniques, using premium-quality ingredients such as locally sourced produce, freshly baked pita bread, extra virgin olive oil and authentic Greek seasonings.

From its outlet at Westfield Whitford City in Hillarys, a major regional shopping destination servicing Perth's northern coastal suburbs, the business provides dine-in service for 60 covers, takeaway, click-and-collect, online and mobile app ordering, and home delivery. Its menu includes pita wraps, Spartan bowls, rice bowls, salads, chargrilled meats, seafood, vegetarian and vegan dishes, desserts and children's meals, and it delivers customised catering for corporate functions, business meetings, private celebrations, weddings and community events.

Position Overview

We are seeking an experienced Retail Manager to organise and control the operations of Zeus Street Greek Whitfords. The role involves determining product mix, stock levels and service standards, implementing purchasing and marketing policies and setting prices, promoting the outlet's food and catering services, undertaking budgeting, maintaining stock and financial records, and controlling the selection, training and supervision of staff, while ensuring compliance with work health and safety and food safety requirements across all dine-in, takeaway, online, delivery and catering channels.

Key Responsibilities

The primary duties of this role include:

• Determining the outlet's product mix, stock levels and service standards, including the range of pita wraps, bowls, salads, chargrilled meats, seafood, vegetarian and vegan dishes, desserts and beverages offered in line with Zeus Street Greek network standards, setting par levels for fresh produce, meats, pita bread and packaging based on sales trends, and establishing service standards for order accuracy, presentation and ticket times across dine-in, takeaway and digital orders.

• Formulating and implementing purchasing and marketing policies and setting prices, including ordering ingredients and supplies from approved suppliers, negotiating supply terms and resolving quality or delivery issues, and reviewing local pricing for menu items, meal deals and catering packages in line with network pricing guidelines and cost of goods targets.

• Promoting and advertising the establishment's goods and services, including planning in-store and local area promotions, coordinating flyers, posters, display advertising and website and app offers, promoting catering services to corporate clients, event organisers and community groups in the Hillarys area, and participating in Westfield Whitford City centre marketing activities.

• Undertaking budgeting for the establishment, including preparing annual and monthly budgets for sales, food costs and labour costs, analysing weekly sales, cost of goods sold and wage percentages, controlling operating expenses and waste, and reporting financial performance to the Director with recommendations for improvement.

• Maintaining records of stock levels and financial transactions, including overseeing stock receiving, rotation and weekly stocktakes, recording wastage and variances, checking supplier invoices, reconciling daily takings across POS, online, app, delivery and catering channels, and managing cash handling and banking procedures.

• Controlling the selection, training and supervision of staff, including recruiting shift supervisors and front-of-house and kitchen team members, inducting and training staff in menu knowledge, food preparation standards, customer service and ordering systems, preparing rosters to cover seven-day trading while controlling labour costs, and monitoring staff performance in line with the Fair Work Act 2009 and the applicable award.

• Ensuring compliance with occupational health and safety regulations, including the Work Health and Safety Act 2020 (WA), the Food Act 2008 (WA) and the Australia New Zealand Food Standards Code, conducting regular safety, hygiene and equipment inspections, managing allergen and dietary requirements, and recording and reporting incidents and hazards with appropriate corrective action.

• Managing the day-to-day operation of the outlet from opening to close, including during peak shopping centre trading periods, resolving customer enquiries and complaints promptly, and coordinating the planning and delivery of catering orders, including quantities, dietary needs and delivery timing.

Candidate Requirements

Education

• AQF Associate Degree, Advanced Diploma or Diploma OR

• At least three years of relevant experience may substitute for formal qualifications.

Experience

• Minimum 1 year of demonstrated experience in a retail or quick service restaurant management role, including budgeting, stock control, rostering and staff supervision.

Skills and Other Requirements

• Sound knowledge of retail operations, including product mix, stock control, purchasing and pricing.

• Strong financial skills in budgeting, cost control and analysing sales, food cost and labour reports.

• Proven ability to recruit, train, motivate and supervise staff in a high-volume food outlet.

• Working knowledge of POS, online ordering and food delivery platforms.

• Sound knowledge of work health and safety and food safety requirements, with a current Food Safety Supervisor certificate or willingness to obtain one.

• Strong customer service, communication and complaint resolution skills.

• Ability to work under pressure during peak trading periods and to solve problems quickly.

Salary - $78,000 - $85,000 plus super

Only eligible and short-listed applicants will be considered.