IT Coordinator
- Coordinate day-to-day IT operations across service desk, infrastructure and security.
- Track incidents, requests, actions and operational tasks while supporting major incident coordination.
- Maintain IT processes, documentation and operational reporting.
- IT & Telecomms
- Help Desk / Support
- Sydney
- Permanent / Full Time
We’re working with a well-established financial services organisation looking for an IT Operations Coordinator to join their technology team in Sydney CBD.
This is a great opportunity for an organised and confident communicator who enjoys coordinating across technical teams, vendors and business stakeholders.
The Role
You’ll help coordinate day-to-day IT operations, ensuring incidents, actions, risks and projects are tracked and followed through.
Key responsibilities include:
- Coordinating BAU IT operations across service desk, infrastructure and security
- Tracking incidents, requests, actions and operational tasks
- Supporting major incident coordination and communication
- Preparing reporting around service performance, SLAs, risks and vendor performance
- Coordinating between technical teams, business stakeholders and third-party vendors
- Supporting IT projects, migrations and business integration activities
- Maintaining IT processes, documentation and operational reporting
- Supporting service continuity and disaster recovery initiatives
About You
We’re looking for someone who is:
- Highly organised with strong attention to detail
- A clear and confident communicator
- Comfortable working with technical teams through to senior stakeholders
- Calm and decisive when managing issues and competing priorities
- Strong at coordinating and following up actions
- Familiar with ITSM concepts, incidents, SLAs and escalation processes
Candidates with strong coordination and stakeholder management skills who are looking to step further into IT operations are encouraged to apply.
What's on Offer
- Permanent full-time position
- Sydney CBD location with hybrid working
- Established financial services organisation
- Broad exposure across IT operations, projects and transformation
Please note only Australian citizens or PR will be considered for this role.
If you’re an organised IT professional who enjoys coordinating people, solving problems and keeping things moving, we’d love to hear from you.
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