Service Delivery Officer
- Support the delivery of the PACER Program and future government-funded initiatives.
- Administer and process activities to ensure quality outcomes and compliance with service standards.
- Provide exceptional client support and maintain accurate records.
A bit about the role...
BUSY At Work is seeking a motivated and detail-oriented Service Delivery Officer to support the delivery of the Parliament and Civics Education Rebate (PACER) Program and future government-funded initiatives.
This is an excellent opportunity for an experienced administrator or customer service professional who enjoys working in a fast-paced environment, providing exceptional client support, and ensuring quality outcomes through accurate program administration.
Reporting to the Team Leader, you will be responsible for administering and processing activities that support the successful delivery of the PACER Program. You will work closely with clients across Australia, assess applications and claims, manage enquiries, and maintain accurate records while ensuring contractual obligations and service standards are met.
This role is full time-fixed term until 31 Dec 2027 with possibility of extension, based at our Southport-RAIL office.
BUSY Benefits…
- Competitive, above award salary; Circa $70k - $75k + super
- 3 additional paid annual leave days – Christmas closure
- Training and Professional development commitment
- Career progression and internal transfer opportunities
- BUSY Benefits program - Retail discounts & Fitness passport
- Employee Assistance Program
- Tools of the trade to support your individual role
Our purpose is to make skills, education and employment accessible to every person, so they can create their own world of unbounded possibilities.
About BUSY…
BUSY At Work is part of The BUSY Group, a not-for-profit organisation. Presenting nearly 50 years’ experience in skilling solutions and services to employers and businesses, job seekers and students, through apprenticeship support services, employment, education support programs, and vocational training.
To succeed in this role, you will have:
- Experience in administration, program support, customer service, or a similar role.
- Excellent attention to detail and a high level of accuracy.
- Strong organisational and time management skills.
- A positive, professional, and customer-focused approach.
Next steps...
This role will actively commence recruitment from the date of advertisement. The closing date of this ad is dependent on the appointment of the role.
The BUSY Group is an organisation that prioritises the safeguarding of children and all vulnerable people by actively adopting strategies that embed a culture of zero tolerance for abuse of any kind. The appointment of successful applicants will be subject to satisfactory employment screening including criminal history and relevant working with children checks.
The BUSY Group is committed to achieving a diverse workforce and strongly encourages applications from First Nations People, people from culturally diverse backgrounds and people with disabilities.
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