Broker Service Operations Manager New
- Lead a large team across onshore and offshore operations.
- Drive service levels, productivity, quality and operational performance.
- Identify opportunities to use technology and automation to improve service delivery.
Broker Service Operations Manager
Senior Operational Leadership | Insurance Broking
An exciting opportunity for an experienced insurance broking and operations leader to take ownership of a large broker support function within a leading national insurance network. You’ll lead a large team across onshore and offshore operations, driving strong performance, efficient workflows and consistently high-quality service across the broker network.
Key responsibilities include:
- Manage workflow, capacity and allocation of work across the function
- Drive service levels, productivity, quality and operational performance
- Monitor KPIs and use data to identify areas for improvement
- Own and manage the operational budget
- Improve processes and workflows to increase efficiency
- Identify opportunities to use technology and automation to improve service delivery
- Ensure effective collaboration across onshore and offshore teams
- Build a high-performing culture focused on accountability and development
- Continually evolve the service model as broker needs and technology change
About You
We’re looking for someone with a strong general insurance broking background who has progressed into operations, service delivery or people leadership.
Bringing strong knowledge of broking processes and insurance products, alongside experience leading sizeable teams and managing complex workflows.
You’ll be people-focused, commercially minded and tech savvy, with the ability to use data and reporting to improve performance and find better ways of working.
This could be an ideal next step for an experienced broking leader who enjoys developing people and improving operations, but no longer wants to manage their own client portfolio.
Next Step:
If you think this could be the role for you then please apply now! Or, if you have any questions please contact Will Westcott from Fuse Recruitment on 0468 020 792 (or email wwestcott@fuserecruitment.com).
At Fuse, we specialise in recruitment for the insurance industry and actively source for a broad range of established clients. If you are a broking, underwriting or claims professional looking for your next opportunity, we'd love to hear from you!
#ChooseFuse
Consultant
Will Westcott
Recruitment Resourcer
wwestcott@fuserecruitment.com
Reference number: BH-39433
Profession:InsuranceBroking
Company: Fuse Recruitment
Date posted: 9th Sep, 2026
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