Team Leader – Desktop Home Assessing

About the role

Lead. Coach. Elevate.

We're looking for a driven and motivated **Team Leader** to guide our Desktop Home Assessing Team based at our **Sunshine** office. You'll be at the forefront of how we assess and manage home claims, overseeing a team of Desktop Home Assessors as they deliver accurate virtual assessments, validate scopes of works, and manage claims end-to-end.

What You'll Be Doing

Leading & Developing Your Team

• Inspire, coach, and develop your team to consistently deliver high-quality virtual assessments and cost validation

• Set clear expectations, evaluate performance regularly, and work collaboratively with team members to help them grow and achieve their career goals

• Manage people in line with company policies, employment legislation, and our Safety, Wellness, and Performance frameworks

• Handle escalated claims and complex matters with confidence and expertise

Driving Continuous Improvement

• Coach team members across scoping accuracy, cost validation, compliance, project coordination, and virtual assessing techniques

• Identify opportunities to improve processes across the Home Claims value chain

• Contribute to the ongoing refinement of our Home Claims Operating Model using operational reporting and analytical insights

Controlling Costs & Delivering Results

• Implement and refine cost control strategies to deliver against plan

• Track, monitor, and report on KPIs to ensure productivity and quality remain on target

• Provide on-the-ground insights to support strategic and operational improvements

Building Strong Relationships

• Cultivate and maintain effective relationships with a wide range of internal and external stakeholders

• Provide constructive, solutions-focused feedback to support continuous improvement across the business

What You'll Bring

• Strong people leadership experience with a proven track record of managing professionals and delivering business results

• Minimum 2 years' experience in home assessing or the building industry

• Previous estimating experience (highly regarded)

• Strong change agility — you're comfortable navigating a fast-paced, evolving environment

• Exceptional organisational and time management skills

• Outstanding written and verbal communication skills, including report writing and stakeholder negotiation

• Experience building effective relationships with multiple stakeholders

• Operational reporting literacy — you can read the numbers and turn insights into action

• Insurance industry experience is a bonus, but not essential

Our perks

• Extra leave - Enjoy additional leave days on us! You’ll receive a paid ‘ME’ day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year.
• Paid parental leave - We support our new parents with paid parental leave and other benefits.
• Workplace giving - If you’re passionate about a cause, then we are too – we offer workplace giving and we’ll dollar match your donations to registered charities.
• Development opportunities - We’re championing your development with internal programs and access to a wide range of online courses.
• Employee discounts - You’ll receive discounts on Budget Direct insurance products.
• Reward and recognition - We reward high performance with employee recognition, reward and incentive schemes.
• Onsite facilities - There’s excellent end-of-trip facilities on offer and private spaces for nursing mothers.
• Get social - Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites.

About us

At Auto & General (A&G), we provide smarter products and solutions to safeguard our customers in their time of need. Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance.

Our culture of ‘high performance with high integrity’ underpins our values and the way we interact with our customers, the community and each other. We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer! If this sounds like you, apply today.

If you are seeking a new challenge and would enjoy the opportunity to work in a growing and changing business, click on the APPLY NOW button and submit your application.

Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.

*A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.