Service Desk Engineer
- Provide Level 1 and Level 2 IT support to end users.
- Troubleshoot hardware and software issues efficiently.
- Manage Active Directory accounts and support Microsoft 365 technologies.
Service Desk Engineer | Rooty Hill | 2-3 Month Contract
Your new company
Our client is a well-established hospitality organisation based in Rooty Hill, known for delivering exceptional customer experiences across its venues. They are seeking a Service Desk Engineer to join their IT team on a short-term contract and provide hands-on technical support to end users in a fast-paced environment.
Your new role
As a Service Desk Engineer, you will be the first point of contact for IT support, providing Level 1 and Level 2 assistance across the business. Your responsibilities will include handling service desk tickets, supporting users via phone and walk-ups, troubleshooting hardware and software issues, managing Active Directory accounts, and supporting Microsoft 365 technologies. You will also assist with POS/EFTPOS-related issues where required.
What you'll need to succeed
- Previous experience in a Service Desk, Help Desk, Desktop Support, or IT Support role.
- Strong customer service and communication skills.
- Experience providing Level 1/2 technical support in a corporate environment.
- Hands-on experience with Active Directory user administration.
- Experience supporting Microsoft 365 applications and Windows environments.
- Ability to troubleshoot hardware, software, and end-user issues efficiently.
- Exposure to POS/EFTPOS systems or hospitality environments is advantageous but not essential.
- Availability to work onsite in Rooty Hill for the duration of the contract.
What you'll get in return
- Immediate start with a reputable organisation.
- Exposure to a dynamic, customer-focused hospitality environment.
- Hands-on experience supporting a broad range of Microsoft technologies.
- Opportunity to work within a collaborative and supportive IT team.
- Competitive daily rate and the chance to make an immediate impact.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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