Organisation and Methods Analyst
- Review operational processes and analyse workflows to enhance efficiency.
- Develop and revise standard operating procedures for cleaning operations.
- Consult with management and staff to identify operational issues and recommend solutions.
Our client, Corporate Services Australia Pty Ltd, is a professional cleaning services provider in West Perth, Western Australia, delivering commercial, strata, retail and specialist cleaning solutions to a range of clients. The company focuses on maintaining high cleaning standards, reliable service delivery and client satisfaction. To support their ongoing business operations and growth, CSA Cleaning seeks an Organisation and Methods Analyst to review operational processes, analyse workflows, improve organisational efficiency and develop effective systems and procedures to enhance productivity, service quality and resource utilisation.
The annual salary for this full-time position is $80,000 to $85,000 plus superannuation.
Duties include:
- Analyse organisational structures and operational processes to identify inefficiencies and improvement opportunities.
- Review cleaning workflows, schedules and task allocation to improve productivity and service delivery.
- Develop and revise standard operating procedures for cleaning operations and administrative processes.
- Evaluate business systems, job scheduling, client onboarding and service reporting procedures.
- Consult with management, supervisors and staff to identify operational issues and recommend solutions.
- Analyse workforce allocation, workloads and responsibilities to improve resource utilisation.
- Assess service quality, client feedback and complaints to identify recurring operational problems.
- Recommend process improvements to reduce operating costs and improve cleaning service efficiency.
- Prepare workflow diagrams, operational reports and documentation of revised procedures.
- Coordinate implementation of improved systems and communicate procedural changes to staff.
- Review compliance with internal procedures, service standards and operational requirements.
- Monitor performance indicators and evaluate the effectiveness of implemented process improvements.
Qualifications:
- Must have at least one (1) year of relevant experience.
- Bachelor's degree or higher qualification. (ANZSCO Skill Level 1)
- At least five (5) years of relevant experience may substitute for the formal qualification.
- In some instances, relevant experience and/or on-the-job training may be required in addition to the formal qualification.
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