Team Leader, Client Services
- Lead and support a multidisciplinary team in the community services sector.
- Oversee daily service delivery to ensure quality, compliance and positive client outcomes.
- Manage stakeholder relationships, complaints and operational risk.
- Wangaratta
- Prominent Community Services organisation
- $115K ++
This not for profit organisation is a well-established and purpose-driven community service provider operating across the region. Working in partnership with government, local services and community stakeholders, they deliver high-quality services that support at risk individuals and families.
Known for its values-led culture, collaborative leadership and focus on continuous improvement, the organisation combines commercial discipline with genuine social impact. Team members are driven by a shared commitment to strengthening communities and creating positive outcomes that make a real difference.
The Role
We are looking for an individual with proven leadership skills to lead a dedicated team in the community services sector.
- Lead and support a multidisciplinary team
- Oversee daily service delivery to ensure quality, compliance and positive client outcomes
- Provide supervision, performance management and professional development to staff
- Manage stakeholder relationships, complaints and operational risk
- Monitor budgets, reporting and regulatory requirements
- Contribute to continuous improvement and service development initiatives
The Benefits
- Exercise during work hours. Up to two paid exercise breaks a week during your ordinary work hours
- Health & wellbeing reimbursements. Claim up to $450 a year back for any health & wellbeing related expenses
- Employee Assistance Program providing independent, free, confidential support for you and members of your family
- Option to purchase additional leave
- Ongoing training and professional development opportunities (including access to financial support and study)
Pay & Conditions
In return for your dedication, experience and professionalism, you will receive:
- An attractive base salary of $115, 000 + super (based on Social, Community, Home Care and Disability Services Industry Award 2010, Level 6)
- 12% Superannuation
- 17.5% Annual Leave loading
- The ability to maximise your take home pay with Salary Packaging - up to $15,900 for living expenses and additional $2,650 for meal and entertainment expenses each year tax free
About You
To be successful in this role you will have the following:
- Relevant qualifications or experience in leadership or management
- Experience leading, coaching and mentoring a team in a service-based environment
- Ability to work under pressure, meet deadlines and be adaptable
- Ability to contribute to service development and improvements
- Highly developed customer service and problem-solving skills
- Highly developed communication, negotiation and advocacy skills
- The ability to influence culture, role model organisational values and engage a team to achieve outcomes
- Highly developed organisational and time management skills
- Well-developed IT and administrative skills
- Current Drivers Licence
- Experience within the social services or community sectors will be highly regarded
Contact Dan Sawyer on *********** for more information.
The successful candidate must participate in a National Police Check and Working with Children Check as this role operates within a Child Safe organisation.
Aboriginal and Torres Strait Islander peoples and people of culturally diverse backgrounds are encouraged to apply.
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