Medical Receptionist
- Provide exceptional customer service as the first point of contact for patients and referrers.
- Manage appointment scheduling and patient referrals efficiently using advanced systems.
- Contribute to a supportive team culture while maintaining a positive attitude.
ABOUT US 💎
Founded in 2002, Lake Imaging has grown to become a leading diagnostic radiology and medical imaging provider across central and western Victoria, with 19 clinics serving communities in Melbourne, Ballarat, Geelong, and Warrnambool.
ABOUT THE ROLE
Working as part of a team and being the face of our organisation, we are seeking a Full-Time Medical Receptionist to work at our Warrnambool clinic as the face of our organisation, as you deliver on the highest standards of services to our patients, referrers and community.
What You'll Be Doing 👉
Answering Calls: Be the friendly, professional voice that patients and referrers hear.
Scheduling: Use our state-of-the-art RIS system - Visage
Maximising Efficiency: Keep things running smoothly by managing appointments.
Referrals: Action patient referrals from multi-disciplinary teams
Prepping Patients: Clear communication to patients informing them of preparation, costing estimates and other requirements.
This is a Full-Time role working Monday to Friday.
Why You'll Love It Here ❤
Strong Team Culture: Join a supportive team that values teamwork, community, and inclusivity.
Comprehensive Training: Benefit from our state-of-the-art training program designed to equip you with the skills and knowledge to excel.
Expert Team: Learn from an experienced team willing to share their knowledge.
Full Uniform Provided: Look professional with our provided uniforms.
Recognition Programs: Enjoy staff recognition programs and awards.
Corporate Benefits: Take advantage of being part of Integral Diagnostics, a leading Australasian radiology provider.
Fitness Passport: Access over 1000+ fitness locations nationwide.
Employee Benefits: Such as paid parental leave, assistance programs, discounts to 100's of retailers, travel and on healthcare for you & your family.
Career Development: Explore fantastic opportunities to further your career with Lake Imaging.
What You Bring 👍
Customer Focus: Experience in a customer-facing role is a plus!
Willingness to Learn: Ready to dive into medical imaging terminology.
Tech Savvy: Advanced computer and keyboard skills are a must.
Service Excellence: Deliver exceptional customer service every time.
People Skills: Show care, compassion, and empathy to our patients.
Problem-Solving: Optimise appointment slots with your analytical skills.
Time Management: Stay organized and meet team KPI's.
Positive Attitude: A "can-do" attitude that builds rapport with patients, staff, and professionals easily.
Interested?
Simply submit your resume by selecting APPLY.
Integral Diagnostics (IDX Group) supports a multicultural and diversity workplace. We encourage Aboriginal and Torres Strait Islander Australians with relevant skills and experience to apply.
Building a healthier world, by delivering the best health outcomes one patient at a time.
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