Client Services Officer
- Join a national administration team in a full-time role.
- Manage incoming enquiries and bookings for NDIS services.
- Provide exceptional customer service and support to clients.
About the role:
We are seeking an enthusiastic and motivated Administration officer to join our beautiful Port Macquarie office with 20+ employees on site. Working with a national administration team to support business functions. This is a full time position working Monday – Friday.
Your Duties:
- Managing Incoming telephone enquiries
- Managing bookings and rescheduling for NDIS services
- Front of house duties for the office, greeting clients & customers
- Allocating new referrals to appropriate clinicians based on experience, location and skill set
- Ownership of site presentation, cleanliness and events preparation
- Completing site audits as required
- Creating and updating electronic records for existing clients
- Assisting with reporting as required
- Other additional administration duties as required
Role requirements:
- Administration and/or reception experience (desired, but not essential)
- Previous Health knowledge (desired, but not essential)
- Focus on providing exceptional customer service
- Exceptional communication skills with internal & external stakeholders
- Exceptional attention to detail, organisational and time management skills
- Ability to work effectively as part of a team
- Willing to undergo a National Police Check
- Hold a or be willing to obtain Working with Children or Vulnerable Person check
We also provide:
- Equipment and resources including a laptop, mobile phone, complete workstation setup and access to an extensive range of online assessments, subscriptions, templates and tools.
- Multi-disciplinary team approach working with Behaviour Support Practitioners, Psychologists, Occupational Therapists, Speech Pathologists & Dietitians
- Intensive induction program, run by our supportive Strategy and Performance team, to ensure that you are the best that you can be.
- Opportunities for career progression and advancement due to our priority to promote from within first.
- Strong and positive reputation within our industry, so you can work for a provider that you can be proud of.
Please 'Click Apply' for this role and attach your Resume and Covering Letter.
The ORS Group is a multicultural, diverse, supportive and flexible employer, specifically encouraging applications from Aboriginal and Torres Strait Islander Australians, people from culturally diverse backgrounds, working parents, LGBQT+ and people with disabilities for positions within our company.
- Excellent Career Progression and Professional Development Opportunities!
- Full time position working Mon - Fri 9am - 5pm! Local Port Macquarie Clinic
- Come join our team and experience a fun and inclusive culture!
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