Attendant - Helpdesk

Queensland Children's Hospital | South Brisbane

• Work within a major hospital environment
• Stable, long-term facilities management contract
• Join a supportive team where organisation, customer service, and teamwork are valued.

From oil rigs to goldmines and everything in between, Delta Facilities Management delivers asset management, maintenance and construction services in some of Australia’s most beautiful but least hospitable locations. We thrive on the challenge of getting the seemingly impossible done and doing it safely.

THE POSITION

• Manage Helpdesk requests including answering calls, emails, and service enquiries
• Create, allocate, monitor, and close work orders through the maintenance management system
• Provide frontline customer service support to hospital stakeholders, contractors, and visitors
• Coordinate contractor access, site inductions, compliance documentation, and sign-in processes
• Manage key registers, proxy passes, access requests, and visitor records
• Maintain accurate maintenance records, service requests, and operational documentation
• Prepare reports, data entry, filing, and administrative records as required
• Support timesheet processing, roster administration, and workforce documentation
• Maintain compliance with hospital, client, and company procedures

THE PERSON

• Strong communication and organisational skills with the ability to manage multiple tasks and priorities.
• Experience with Microsoft Office Suite and administrative systems
• Desirable experience using CMMS or service management systems such as QFM, SAP, Maximo, Pronto, or similar
• Must hold or be able to obtain a National Police Clearance

THE BENEFITS

• Easy access to 100+ retail discounts
• Opportunity to learn new skills and move to different internal roles
• A chance to join an ecologically and socially forward operation