Management & Supervisory (Customer Service & Call Centre) jobs in Melbourne VIC
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Posted 23d ago
Service Scheduler
Hays
South Melbourne VIC 3205•Full time
~$80k(Estimated)
KEY POINTS WE FOUND
- Coordinate service bookings and technician schedules
- Manage customer enquiries and service requests
- Liaise with technicians, customers, and internal departments
Posted 18d ago
Manager, Client Success Management
ESRI Australia
West Melbourne VIC 3003•Full time
~$120k - $150k(Estimated)
KEY POINTS WE FOUND
- Lead the operational delivery of the Australian Customer Success Management program.
- Provide direct leadership to the CSM Practice Leads and oversee the national CSM team.
- Develop frameworks and processes to enhance customer success delivery.
Posted 51d ago
Client Service Manager (Mandarin Speaker)
Hays
Melbourne CBD VIC•Full time
~$70k - $90k(Estimated)
KEY POINTS WE FOUND
- Support clients and financial advisers in a high-volume environment.
- Utilise Mandarin and English language skills for client communication.
- Manage client onboarding and maintain accurate records.
Posted 59d ago
Complaints Officer
Hays
Melbourne CBD VIC•Full time
~$70k - $90k(Estimated)
KEY POINTS WE FOUND
- Manage and review complex complaints and stakeholder concerns.
- Liaise with internal and external stakeholders to gather and analyse information.
- Prepare correspondence and contribute to investigations and complaint resolution activities.
Posted 9d ago
AUTOMOTIVE SERVICE ADVISOR | LUXURY FACILITIES
Leopard Recruitment
Melbourne VIC 3004•Full time
~$60k - $80k(Estimated)
KEY POINTS WE FOUND
- Handle front of house requirements for Retail, Internal and Warranty work.
- Schedule service appointments and manage fleet and retail customers for Commercial Vehicles and Passenger Cars.
- Create, cost and close Repair Orders while managing clientele to high service standards.
Posted 1d ago
Client Service Officer (Customer Service)
Charterhouse
Brunswick VIC 3056•Casual/Holiday
~$82k pro rata(Estimated)
KEY POINTS WE FOUND
- Manage a caseload of customers requiring financial management support.
- Develop budgets and financial strategies for customers.
- Deliver high-quality customer service aligned with customer excellence principles.
Posted 31d ago
Complaints Officer - MRT Support
Link Group
Docklands VIC 3008•Full time
~$70k - $90k(Estimated)
KEY POINTS WE FOUND
- Act as a key operational link between Australian Super and MUFG administration teams.
- Triage and allocate incoming complaint-related administrative requests and monitor progress.
- Support effective escalation and continuous improvement across the complaints support process.
Posted 9d ago
Store Manager
Domino's
Brunswick VIC 3056•Full time
~$60k - $80k(Estimated)
KEY POINTS WE FOUND
- Lead a high-performance team to deliver exceptional customer service.
- Manage financial operations and stock control for the store.
- Provide training and development to team members.
Posted 32d ago
Service Manager
inchcape
Melbourne VIC•Full time
~$80k - $100k(Estimated)
KEY POINTS WE FOUND
- Lead and support the Subaru Service Team to deliver high-quality service.
- Oversee daily operations and ensure compliance with policies and standards.
- Build strong customer relationships and drive continual improvement.
Posted 16d ago
General Manager, Customer
AIA
Melbourne VIC 3004•Full time
~$150k - $200k(Estimated)
KEY POINTS WE FOUND
- Lead AIA Australia’s customer experience and engagement strategy.
- Drive enterprise-wide customer outcomes and initiatives.
- Champion customer insights and data-driven decision-making.
Posted 1d ago
Parts Advisor - Laverton
Scania Australia
Laverton VIC 3028•Full time
~$60k - $80k(Estimated)
KEY POINTS WE FOUND
- Join a dynamic and supportive Parts team at Scania Australia.
- Build and develop customer relationships through excellent customer service.
- Manage parts inventory and ensure availability for the workshop.
Posted 9d ago
Service Manager
Swimart
Doncaster VIC 3108•Full time
~$60k - $80k(Estimated)
KEY POINTS WE FOUND
- Oversee day-to-day operations of the service department.
- Manage staff and ensure excellent service for retail customers and pool service clients.
- Drive sales and maintain high operational standards.
Posted 31d ago
Security Operations Centre Operator
Nextdc Ltd
West Footscray VIC 3012•Full time
~$60k - $80k(Estimated)
KEY POINTS WE FOUND
- Monitor high-volume CCTV systems and detect abnormal or suspicious activity
- Manage and respond to security alarms, incidents, and access control events
- Coordinate incident response and maintain compliance with security policies
Posted 31d ago
Customer Experience Manager - Dan Murphy's Mornington East
Dan Murphy's
Mornington VIC 3931•Full time
~$70k - $90k(Estimated)
KEY POINTS WE FOUND
- Lead and motivate a team to deliver exceptional customer experiences.
- Foster a culture of diversity and community understanding.
- Encourage team development and career growth through coaching.
Posted 13d ago
Bather/Dryer | Waurn Ponds
PETstock Geelong Pty Ltd
Belmont VIC 3216•Casual/Holiday
~$50k - $60k(Estimated)
KEY POINTS WE FOUND
- Provide outstanding grooming services to pets.
- Assist the Senior Groomer and store team with daily tasks and customer service.
- Ensure the safe handling and transfer of animals within the store.
Posted 2d ago
Senior Customer Success Manager
FBG
Melbourne VIC 3000•Full time
~$100k - $130k(Estimated)
KEY POINTS WE FOUND
- Take ownership of relationships with national clients.
- Strengthen executive partnerships and protect client retention.
- Identify growth opportunities and ensure clients experience measurable value.
Posted 9d ago
Member Service Advisor
Sustain Recruit
Melbourne VIC 3004•Full time
~$60k - $80k(Estimated)
KEY POINTS WE FOUND
- Join a well-established Industry Superannuation Fund
- Assist members with enquiries and provide outstanding service
- Work in a supportive, high-performing team environment
Posted 16d ago
Service Technician
Alsco
Oakleigh South VIC 3167•Full time
~$60k - $70k(Estimated)
KEY POINTS WE FOUND
- Provide managed washroom services to clients
- Refill soap, air fresheners, and sanitiser products
- Deliver hand and toilet paper to customer locations
Posted 16d ago
Operations Coordinator - Full time Reliever
Wilson Group
Melbourne VIC•Full time
~$60k - $80k(Estimated)
KEY POINTS WE FOUND
- Coordinate and dispatch mobile patrol officers for alarm activations and emergency responses.
- Manage after-hours rostering for static guarding services and monitor field officer welfare.
- Communicate professionally with clients and internal stakeholders while ensuring compliance with service delivery standards.
+60d ago
EOI: Guest Relations Executive - Melbourne
CBRE
Melbourne VIC 3004•Full time
~$70k - $90k(Estimated)
KEY POINTS WE FOUND
- Manage day-to-day operations of Reception Guest Relations Teams.
- Provide supervisory guidance and support for Reception teams.
- Coordinate catering and audio-visual requirements for clients.