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Posted today
Senior Member Experience Officer - Heritage Bank, Crows Nest Branch
Heritage and People's Choice
Crows Nest NSW 2065•Full time
$60k - $80k
KEY POINTS WE FOUND
- Deliver high-quality customer service as the face of the branch.
- Assist customers with enquiries and provide tailored solutions.
- Support customers in utilising digital services and manage personal lending applications.
Posted today
Senior Dispute Investigator
Heritage and People's Choice
Brisbane QLD 4000•Full time
$80k - $100k
KEY POINTS WE FOUND
- Lead complex card dispute investigations and take ownership of significant disputes.
- Support members impacted by scams and fraud through their dispute journey.
- Provide expertise and guidance to colleagues on complex dispute types and regulatory requirements.
Expiring in 1d
Continuous Improvement Specialist
Heritage and People's Choice
Brisbane QLD 4000•Full time
$90k - $120k
KEY POINTS WE FOUND
- Lead high-impact continuous improvement initiatives across the organisation.
- Analyse customer feedback and operational data to uncover trends and improvement opportunities.
- Coach and support teams in continuous improvement tools and methodologies.
Posted 4d ago
Software Engineer, Financial Services Cloud
Heritage and People's Choice
Brisbane QLD 4000•Full time
$90k - $120k
KEY POINTS WE FOUND
- Develop and enhance member platform applications using Salesforce technologies.
- Collaborate with cross-functional teams to ensure seamless integration of systems.
- Drive agile methodologies and maintain technical documentation.
Posted 4d ago
Support Member Service Consultant - People First Bank, Flinders Street Branch
Heritage and People's Choice
Brisbane QLD 4000•Part time
$50k - $60k
KEY POINTS WE FOUND
- Deliver high-quality customer service as the face of the branch.
- Assist customers with their transactional needs and engage in meaningful conversations.
- Support customers in utilising digital services and build relationships to achieve financial goals.
Posted 4d ago
Member Experience Officer - QLD Contact Centre
Heritage and People's Choice
Toowoomba City QLD 4350•Full time
$60k - $80k
KEY POINTS WE FOUND
- Provide high-quality service experiences to customers.
- Engage in needs-based conversations to assist members with their financial goals.
- Collaborate with team members to achieve strategic goals.
Posted 4d ago
Member Sales & Service Consultant - People First Bank, Customer Hub
Heritage and People's Choice
Brisbane QLD 4000•Full time
$60k - $70k
KEY POINTS WE FOUND
- Join the Customer Hub team to assist customers with their banking needs.
- Provide outstanding service and promote products effectively.
- Enjoy flexible work arrangements between remote and office settings.
Posted 4d ago
Risk Advisory Manager, Member Experience
Heritage and People's Choice
Brisbane QLD 4000•Full time
$120k - $150k
KEY POINTS WE FOUND
- Provide risk advice and support to the business as a trusted partner.
- Lead risk assessments and reporting, ensuring compliance with risk appetite.
- Develop and mentor Risk Advisory Analysts for high-quality delivery.
Posted 6d ago
Support Member Service Consultant - People First Bank, Marion Branch
Heritage and People's Choice
Marion SA 5043•Part time
$50k - $60k
KEY POINTS WE FOUND
- Provide high-quality customer service to clients in the branch.
- Assist customers with their transactional needs and enquiries.
- Build meaningful relationships to support customers'' financial journeys.