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Customer Service Representative

Modbury SA 5092•Full time

KEY POINTS WE FOUND

Handle inbound customer enquiries via phone and email.
Build rapport quickly while providing accurate information.
Meet Key Performance Indicators (KPIs) for customer satisfaction.

CX Technology Consultant

Brisbane QLD 4000•Full time

KEY POINTS WE FOUND

Advise enterprise and government customers on CX and CCaaS transformation journeys.
Design solutions leveraging AI and automation to improve customer service and operational efficiency.
Collaborate with stakeholders to define strategic roadmaps and ensure successful implementation.

Senior Solution Advisor

Sydney NSW 2000•Full time

KEY POINTS WE FOUND

Translate complex customer requirements into deliverable managed services solutions.
Drive presales activities including solution design, pricing, and proposal development.
Engage with customers and stakeholders to present recommended solutions.

Senior Application Support Analyst | Sydney

Sydney NSW 2000•Full time

KEY POINTS WE FOUND

Provide 2nd and 3rd level application support for critical business applications.
Manage incidents, service requests, and problem management activities across multiple client applications.
Identify opportunities for service improvements and operational efficiencies.

Senior Network Consultant

Adelaide SA 5000•Full time

KEY POINTS WE FOUND

Deliver technical networking projects to high quality standards.
Develop professional expertise across applicable technologies.
Build constructive internal and external working relationships.

M365 Specialist - 4 month contract

Canberra ACT 2600•Full time

KEY POINTS WE FOUND

Deliver technical solutions as part of the Microsoft 365 Centre of Excellence.
Guide customers towards adoption and continuous improvement with Microsoft 365.
Manage collaboration tools and identity management solutions.

Desktop Support Engineer - Perth

Perth WA 6000•Full time

KEY POINTS WE FOUND

Provide all aspects of End User Services to customers.
Log, triage and resolve tickets to a documented standard.
Handle identity and access requests and ensure hardware is operational.

Endpoint Engineering Team Leader

Sydney NSW 2000•Full time

KEY POINTS WE FOUND

Lead a team of Endpoint Engineers and application packagers to ensure best practice support methodology is applied.
Manage performance and culture of a high-performance team while overseeing customer expectations.
Provide technical mentoring and guidance to team members and remedy complex problems.

Senior/Tech Lead - AI Development

Sydney NSW 2000•Full time

KEY POINTS WE FOUND

Join a team focused on delivering innovative AI-driven software solutions.
Work on cutting-edge projects with cross-functional teams.
Contribute to the significant AI uplift in the ANZ market.

Enterprise Architect

Adelaide SA 5000•Full time

KEY POINTS WE FOUND

Shape architecture strategy and develop enterprise architecture principles.
Deliver technical excellence through complex solution design and architecture assessments.
Build trusted advisor relationships with customer stakeholders and mentor junior architects.

Senior Project Manager

Brisbane QLD 4000•Full time

KEY POINTS WE FOUND

Lead scoping and planning efforts for diverse Cybersecurity and Infrastructure projects.
Manage project teams to deliver tailored solutions and meet stakeholder expectations.
Mentor project management team members and drive Agile methodologies.

Service Catalogue Manager

Sydney NSW 2000•Full time

KEY POINTS WE FOUND

Oversee the design, development, and maintenance of the Service Request Catalogue.
Collaborate with IT teams and stakeholders to enhance service request experiences.
Implement automation and improve knowledge management processes.

Desktop Support Engineer - Sydney

Sydney NSW 2000•Full time

KEY POINTS WE FOUND

Provide all aspects of End User Services to customers.
Log, triage and resolve tickets while keeping users updated.
Handle identity and access requests and ensure devices are prepared for new starters.

Knowledge Specialist - Fixed Term

Melbourne VIC 3004•Full time

KEY POINTS WE FOUND

Manage and maintain the knowledge base for a specific functional area.
Create, refine and deliver high-quality technical documentation and knowledge resources.
Contribute to the continuous improvement of knowledge management frameworks.

Endpoint Engineering Architect

North Sydney NSW 2060•Full time

KEY POINTS WE FOUND

Responsible for creating and maintaining robust desktop Standard Operating Environments (SOE) for customers.
Provide expert advice and develop ongoing processes for continuous improvement.
Mentor and coach engineers while managing endpoint solutions.

Senior DevOps Engineer

Sydney NSW 2000•Full time

KEY POINTS WE FOUND

Join a high-performance team focused on improving system stability and scalability.
Contribute to building elegant, maintainable, and highly available solutions.
Collaborate within an Agile team and engage with customers for technical solutions.