Tourism Assistant - Great Ocean Road Visitor Information Centre
Permanent Part Time | 30 Hours per Week (4 Days) Monday, Tuesday, Friday & Saturday
Band 4 | Colac Otway Shire Council
Help showcase one of Australia's most iconic destinations
Colac Otway Shire Council is seeking a friendly, customer-focused Tourism Assistant to join the team at the Great Ocean Road Visitor Information Centre in Apollo Bay. This is an exciting opportunity for someone passionate about tourism, hospitality, customer service, and promoting the incredible experiences our region has to offer.
As a key point of contact for visitors and residents, you'll provide exceptional customer service, deliver local tourism information, support local businesses, and help create memorable experiences that encourage visitors to stay longer and explore more of our region.
About the Role
Reporting to the Coordinator Great Ocean Road Visitor Information Centre, you will:
- Welcome and assist visitors with accommodation, attractions, tours, events and local information.
- Provide exceptional customer service via face-to-face, telephone and electronic enquiries.
- Support the day-to-day operations of the Visitor Information Centre.
- Maintain tourism and business information databases.
- Process retail sales, cashiering and administrative tasks.
- Promote online services and visitor resources.
- Assist local tourism operators with business listings and marketing opportunities.
- Contribute to a positive, collaborative and customer-focused team environment.
About You
To be successful in this role, you will have:
- Experience in tourism, hospitality, events or a similar customer-focused industry.
- Outstanding customer service and communication skills.
- Experience working in a fast-paced, high-volume environment.
- Strong administration and computer skills, including Microsoft Office applications.
- An interest in promoting the local region and tourism experiences.
- The ability to multitask, use initiative and work effectively within a team.
- A current driver's licence.
Why Join Us?
At Colac Otway Shire Council, our values guide everything we do. We are supportive, inclusive, respectful, accountable and committed to delivering excellent service for our community and visitors. You'll have the opportunity to work in a dynamic tourism environment while promoting one of Victoria's most visited destinations.
Apply Now
If you're passionate about customer service and tourism and would love to help visitors experience the very best of the Great Ocean Road and Otway region, we'd love to hear from you.
Salary information: $71,667.44 to $75,515.44 per annum pro rata plus superannuation
For further information and to apply applicants are encouraged to download and review the Position Description which includes the key selection criteria for the role.
Please submit:
- A cover letter outlining your interest in the role
- Your current resume
- A letter addressing the key selection criteria
Please note: Applications will be reviewed as they are received and this position will remain open until a suitable candidate is appointed.
Colac Otway Shire Council is a child safe organisation and is committed to creating a diverse environment and is proud to be an equal opportunity employer.
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About Colac
Colac Otway Shire is widely regarded as one of the most picturesque municipalities in Victoria. It comprises spectacular coastal areas, rain-forested hinterlands and beautiful vast open plains with native grasslands and wildflowers.
From the Great Ocean Road towns of Apollo Bay and Lavers Hill, to the beacon of the Cape Otway Lighthouse, the cascading waterfalls, nature trails and native wildlife, the lush tree ferns of the rainforests and tall timber of the Otway forest, Colac Otway has it all. Country living without compromise.
Colac Otway Shire Council is an amazing place to work. If you are passionate about delivering great customer service, working for a progressive and innovative council, and making a difference to your local community, browse the current vacancies below.
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