Tenancy Relations Officer
- Manage a portfolio of community housing properties across Newcastle and Lake Macquarie.
- Build and maintain positive tenant relationships while ensuring compliance with legislation.
- Collaborate with support services and community partners to achieve positive tenancy outcomes.
- Earn up to approximately $98,000 package including salary packaging benefits
- Newcastle-based role with no after-hours or weekend work
- Use your tenancy management skills to create positive housing outcomes
Looking for a tenancy management role that offers genuine work-life balance while making a real difference in the community?
About Us
Home in Place is one of Australia's largest not-for-profit community housing providers. We believe everyone deserves access to safe, affordable housing and we're committed to supporting our tenants to sustain their tenancies and thrive in their communities.
The Role
Based in Newcastle, you'll manage a portfolio of community housing properties across Newcastle and Lake Macquarie.
This is a rewarding role that combines tenancy management, tenant support, stakeholder engagement and advocacy. You'll work closely with tenants to help them maintain stable housing while ensuring compliance with relevant legislation and organisational policies.
You'll also work collaboratively with support services and community partners to achieve positive tenancy outcomes for people from diverse backgrounds and with varying support needs.
Key responsibilities include:
- Managing a portfolio of community housing tenancies
- Building and maintaining positive tenant relationships
- Conducting property inspections and home visits
- Managing tenancy-related issues in accordance with legislation and policy
- Liaising with support providers and external stakeholders
- Preparing tenancy documentation and maintaining accurate records
- Representing tenancy matters at NCAT where required
About You
You are an experienced tenancy, property or housing professional who is passionate about helping people achieve stable housing outcomes.
You'll bring:
- Experience in tenancy management within community, public or private housing
- Knowledge of the Residential Tenancies Act and tenancy management practices
- Experience working with people from diverse backgrounds and those with complex needs
- Strong communication, conflict resolution and problem-solving skills
- Experience preparing for and representing matters at NCAT (highly regarded)
- Strong administration and computer skills
- Current NSW Driver Licence
What You'll Get
- Permanent full-time position
- SCHADS Level 4 (approximately $93,000 - $98,000 package including salary packaging benefits, dependent on experience)
- Newcastle-based role servicing Newcastle and Lake Macquarie
- No after-hours or weekend work
- Access to a pool vehicle for work-related travel
- Not-for-profit salary packaging
- Paid Birthday Leave
- Annual training allowance and paid study leave
- Discounted gym membership (Fitness Passport)
- Free, confidential Employee Assistance Program (EAP)
- Annual flu vaccination program
- Supportive, values-driven team culture
- Meaningful work that helps create positive housing outcomes for the community
Why Join Home in Place?
Many of our team members come from community housing, public housing and residential property management backgrounds. They join us because they want to continue using their tenancy management expertise while enjoying greater work-life balance and the opportunity to make a genuine difference in people's lives.
How To Apply
To apply, please submit your resume and a cover letter outlining your skills, experience and suitability for the role.
For confidential enquiries about the position, please contact our HR team on ************ or email ***************************.
Applications will be reviewed as they are received. The position may close prior to the advertised closing date if a suitable candidate is identified, so we encourage you to apply early.
Our Commitment
Home in Place values diversity and inclusion and welcomes applications from people of all backgrounds. If you require adjustments during the recruitment process, please contact our Recruitment Team and we'll work with you to meet your needs.
Home in Place is committed to maintaining the highest standards of child safety and protection.
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