Technical Support Specialist - Combines

AFGRI Equipment is a global agricultural company and the largest John Deere dealer in Western Australia. We supply quality agricultural equipment, service and parts tailored to the need of farmers.

Our Head Office in South Guildford is seeking Technical Support Specialist with a specialisation in Combines to join our team.

Job Responsibilities

• Train staff on all matters related to John Deere and other premium suppliers’ equipment, required for the development of skills and knowledge.

• Be able to develop as a John Deere CDI (Certified Dealer Instructor) and deliver John Deere Approved training.

• Setup and prepare training events, including communication and support of factory training events.

• Mentor Apprentices and Service Technicians.

• Support technicians remotely & in-field with diagnosis and repair as required.

• Maintains current knowledge & Training levels of John Deere equipment, including Precision Ag Technology.

• Use Expert Connect for all incoming & outgoing communications.

• Provide support within the team in systems such as DTAC/CCMS.

• Communicate technical bulletins and Case Contact Management System (DTAC & DPAC) solutions, related to equipment of responsibility, to all branches.

• Maintain good cooperation and communication with all company departments.

• Maintain good customer relations, when present at machines.

• Works with service managers to ensure there are no expired Product Improvement Programs (PIPs).

• Ensure that all New Model Qualifications on supported equipment are met.

• Execute other duties as assigned by management.

The successful applicants will have

• John Deere equipment and systems experience a must.

• Extensive experience in ServiceADVISOR™/ Service Center.

• Expert knowledge of mechanical, electrical, and hydraulic systems used in the repair of agricultural and turf equipment. (5+ Years post qualification).

• Expert knowledge of John Deere combines.

• Ability to analyse, interpret and relay information in a timely manner.

• Ability to use standard desktop load applications such as Microsoft Office and internet functions.

• Ability to work in a team environment and assist team members when required.

• Ability to write and speak effectively to individuals and groups.

• Set up and prepare training material and presentations.

• Strong time management skills with a high attention to detail. (Previous Service Management experience looked upon favourably).

• Willing to travel when required.

• Follow DTAC’s and Expert Alerts and give support on them.

So, if this sounds like you, please Apply Now!