Technical Support Engineer
- Join a global medical device manufacturer specialising in infection prevention technology.
- Support customer complaint investigations and technical service activities across electromechanical medical devices.
- Collaborate with engineering teams to troubleshoot and diagnose technical issues.
About the Company & Role:
Join a Global Medical Device Manufacturer who specialise in infection prevention technology used throughout healthcare facilities worldwide. Through innovation, quality and customer-focused solutions, they continue to improve patient outcomes across global healthcare markets.
Reporting to the Service Support Operations Manager, you will join a collaborative engineering team supporting customer complaint investigations, root cause analysis and technical service activities across electromechanical medical devices. This role offers a diverse mix of technical problem solving, documentation, troubleshooting and training, making it well suited to engineers from service, technical support or manufacturing backgrounds.
Duties:
- Investigate customer complaints and perform root cause analysis (RCA)
- Prepare technical reports, documentation and work instructions
- Troubleshoot and diagnose electromechanical medical devices
- Support installation activities and escalated field service issues
- Conduct returned product investigations and technical assessments
- Liaise with Service, Quality, Manufacturing and Engineering teams
- Develop training materials and support technical training initiatives
- Assist with customer responses and resolution of complex technical issues
Skills & Experience:
- Tertiary qualifications in Mechanical, Electromechanical, Electronics or related Engineering discipline
- Experience as a Service Engineer, Technical Support Engineer or Manufacturing Engineer
- Experience within medical device, pharmaceutical or other regulated manufacturing environments (highly regarded)
- Experience working with electromechanical or mechanically equipment
- Hands-on troubleshooting and fault-finding experience
- Experience with device assembly and use of hand tools including multimeters and screwdrivers
- Strong technical documentation and communication skills
- Proficiency with Microsoft Excel and PowerPoint
Culture & Benefits:
- Training provided
- Supportive and collaborative engineering team
- Exposure to innovative medical device technology
- Opportunity to develop specialist troubleshooting, investigation and training skills
- Potential for longer-term opportunities
- Free on-site parking
- Ongoing training and development opportunities
Apply!
Ready to take the next step in your career? Submit your application today!
Please include a detailed resume in Word format.
For any questions about the role, contact Mairead on +61 ***********.
With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.
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