Technical Banking Support
- Provide Level 2 application support for core banking systems.
- Monitor and resolve incidents and technical issues in a timely manner.
- Maintain technical documentation and support processes.
12 months Fixed term contractual role with one of the top Australian Bank for Barangaroo Location
About the OpportunityThe role is with one of Australia's leading customer-owned banks, to recruit a Technical Banking Support Officer for a 12-month fixed-term contract based in Barangaroo, Sydney.
This is an excellent opportunity for an experienced application support professional with exposure to core banking systems and banking operations. You will play a key role in supporting and maintaining critical banking applications while ensuring system stability, performance, and availability.
Key Responsibilities
- Provide Level 2 application support for core banking systems and related banking applications.
- Monitor, triage, and resolve incidents, service requests, and technical issues in a timely manner.
- Support the day-to-day operation and maintenance of the Ultracs Core Banking System.
- Investigate system alerts and escalate issues to internal teams or external vendors where required.
- Maintain technical documentation, operational procedures, and support processes.
- Communicate effectively with stakeholders regarding the status of incidents and requests.
- Assist with disaster recovery, business continuity, and emergency support activities.
- Monitor system performance and availability to ensure optimal service delivery.
- Ensure all activities adhere to risk management, compliance, and governance requirements.
About YouTo be successful in this role, you will ideally have:
- 2+ years' experience in Application Support, Technical Support, or Banking System Support.
- Experience supporting banking applications or financial services platforms.
- Exposure to Core Banking Systems, preferably Ultracs or similar platforms.
- Understanding of payment systems and banking operations.
- Strong troubleshooting, incident management, and problem-solving skills.
- Experience working within ITIL-based environments.
- Excellent communication and stakeholder management skills.
- Ability to work collaboratively with business users, vendors, and technical teams.
Preferred Qualifications
- Tertiary qualification in Information Technology or a related discipline.
- ITIL Certification (highly regarded).
- Experience supporting Banking Systems, Payment Services, and Core Banking Applications.
- Prior exposure to Ultracs Core Banking Application Support will be highly advantageous.
Why Apply?
- Join one of Australia's leading customer-owned banks.
- Work in a collaborative and supportive technology team.
- Modern office location in Barangaroo, Sydney.
- Gain valuable experience supporting critical banking platforms.
- 12-month fixed-term contract with the potential to expand your banking technology expertise.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV on swapnil.srivastava@hays.com.au
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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