SIAM Lead - Brisbane

We are looking for a Service Integration and Management Lead (SIAM Lead) to lead service integration, governance and operational performance for a managed services account. This is a senior, client-embedded role accountable for end-to-end service outcomes across a multi-vendor ecosystem in a regulated, always-on critical infrastructure environment.

Due to the nature of the work involved, we will only be able to consider candidates who are Australian Citizens or PR and are either located in Brisbane (or willing to relocate to Brisbane) with presence in the office on a regular basis.

Title: Service Integration and Management Lead (SIAM Lead)
Location: Brisbane
Type: Permanent, full time
Work Arrangement: Hybrid

Duties and Responsibilities:

• Own end-to-end service integration and business outcomes.
• Lead Service Desk and Service Management operations.
• Translate operational performance into business outcomes.
• Provide governance, vendor performance management and executive confidence.
• Service integration and service operations supporting critical infrastructure.
• Highly distributed workforces across control rooms, depots, field crews and corporate environments with different risk profiles and usability needs.
• SOCI-aware security, resilience and audit expectations impacting ITSM, change control, privileged access and incident response.
• Zero-tolerance environments for sustained degradation that impacts safety, reliability, regulatory standing or customer outcomes.

Experience & background

• 13-15+ years' experience leading SIAM / ITSM / service operations within large, complex or regulated organisations.
• Demonstrated experience running client-embedded managed service operations, including Service Desk leadership and multi-vendor service integration.
• Experience operating in utilities, critical infrastructure, government or comparable high-risk environments with strong governance expectations.
• Proven experience engaging credibly with CIO, CISO, Operations and Risk leaders, including governance and assurance forums.

SIAM / ITSM capability & business outcome orientation

• Deep understanding of SIAM models, service integration patterns, and how to run effective governance and performance management across vendors.
• Strong ITSM process leadership across incident, request, problem, change, knowledge, configuration/CMDB and service level management.
• Proven ability to translate service performance into business outcomes and experience outcomes using BLAs and XLAs, with operational measures as leading indicators.
• Experience with ITSM tooling (e.g., ServiceNow or equivalent) and service reporting/telemetry to drive evidence-based decisions.

Contact: 02 9412 4178 for more details.

www.ayaninfotech.com