Service Manager
- Lead operational frontline teams to ensure services meet customer needs.
- Develop and implement Person-Centred-Plans within a positive behaviour framework.
- Manage budgets and advocate for clients effectively.
Multicap's sole purpose is enhancing the quality of life for people with disabilities and their families. We deliver tailored, holistic services designed to meet the unique needs of every individual across all ages, abilities, and circumstances and are looking for those that connect strongly to that purpose.
About Your New Role
As a Service Manager you will be leading operational frontline teams, ensuring that our services reflect customer needs, the organisation’s sole purpose, and are delivering agreed outcomes for customers, their families and the organisation. This role will be based from our Capalaba office, supporting services in Supported Independent Living, In Home, Hub and Community Access across South East Queensland region including Bayside, Logan and Brisbane.
About You
- Experience in providing services for people with disabilities, particularly those with high or complex needs
- Experience in staff leadership and performance, including assessing recruitment needs, planning employment development plans, and performance management
- Experience in developing Person-Centred-Plans within a positive behaviour framework
- Financial acumen and the ability to manage within a prescribed budget and provide advocacy where needed
- Computer literate and proficient in the use of software and systems
- Ability to prioritise a workload, and respond to emerging situations and appropriate
Perks & Benefits
- Take advantage of opportunities for ongoing professional growth and career advancement
- Salary packaging options & annual wage increases
- Earn bonuses for introducing great people to our team
- Enjoy exclusive discounts at hundreds of retailers to save on everyday purchases
Requirements
- A current Driver's Licence (P2 Minimum)
- Paid Blue Card & NDIS Worker Screening
- Current First Aid & CPR Certificate
- Knowledge of legislation and safe work practices, and a commitment to policies and procedures
- Qualifications within the human services, community services and nursing field or equivalent (desirable)
Apply Now!
Join our team, we pride ourselves on the quality of our service and the genuine care we provide to everyone we support. Make the Move, Make an Impact, Make it Multicap. For any questions, feel free to reach out to us at talent@multicap.org.au
Diversity is Strength. We encourage people from diverse ages, gender, identity, cultural backgrounds and experience including First nations peoples, Cultural and linguistically diverse to apply for this position.
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