Service Desk Analyst

• Provide first-level IT support in a purpose-driven organisation

About Our Client

Our client is a well-established organization operating within the Not-For-Profit sector in Brisbane.With a strong focus on supporting the community, the organization has a diverse workforce and a broad range of operational functions supported by its internal technology team.

Job Description

Responsibilities:-

• Provide first-level technical support to users, addressing IT issues and requests.
• Monitor and manage service desk tickets, ensuring timely resolution.
• Troubleshoot hardware and software problems to maintain system performance.
• Assist in setting up and configuring IT equipment for new users.
• Document resolutions and maintain accurate service records.
• Escalate complex issues to relevant technical teams when required.
• MS 365, Azure, Intune, Entra & Windows Active Directory, Sharepoint, Ticketing Tool.

The Successful Applicant

A successful Service Desk Analyst should have:

• Minimum of 1 year experience in providing IT support in a professional environment.
• Strong troubleshooting and problem-solving skills.
• Knowledge of common hardware, software, and operating systems.
• Excellent communication skills to assist users effectively.
• The ability to manage and prioritize multiple tasks efficiently.
• Familiarity with service desk ticketing systems.
• A proactive approach to learning and adapting to new technologies.

What's on Offer

What's on offer:

• Base Salary of $ 60,000 to $ 70,000 + Superannuation.
• Salary sacrifice options available.
• Permanent position in the Not-For-Profit space.
• Convenient location in Brisbane Northside.

If you're looking for a role where you can make a difference in technology support, we encourage you to apply.