Senior Service Support Officer (APS4)
- Provide operational and administrative support in a fast-paced telephony environment.
- Serve as the initial point of contact for clients and stakeholders.
- Ensure compliance with service standards and facilitate timely resolution of enquiries.
About the role
We are seeking an experienced customer service and administrative professionals at the APS4 level to join our Commonwealth Government client. The successful candidate will work in a fast-paced, telephony-based environment, serving as an initial point of contact for clients and stakeholders while providing operational and administrative support to service delivery teams.
An initial 24-month labour hire contract is on offer.
This role is full time (37.5 hours per week) and is based in Brisbane, QLD. The role operates within a rostered environment between 7:30am and 5:30pm, Monday to Friday.
Please note: only Australian citizens who have the ability to obtain and maintain a Baseline security clearance can be considered for this role. Employment will be contingent on passing a pre-engagement check and holding Working a Vulnerable People registration or a Working with Children Check.
Duties:
- Undertake frontline telephony duties and manage all initial client and stakeholder contact.
- Efficiently interact with multiple ICT systems to manage client information and respond to enquiries as a member of a remote administrative team, in line with expected KPI and performance targets.
- Monitor and ensure compliance with telephony schedule and service standards.
- Facilitate the timely resolution of process and procedural enquiries.
- Provide process knowledge and support to team members.
- Deliver front-of-house and administrative support across service delivery streams, including data entry and record management.
- Attend and actively participate in learning and development activities, while engaging in regular coaching and performance discussions.
- Provide administrative support to learning and development activities, including training assistance where required.
Requisite skills/experience:
- Demonstrated experience supporting business operations and service delivery within a health, human services and/or government environment.
- Strong IT skills and the ability to quickly learn and navigate new systems.
- Excellent written and verbal communication skills.
- Strong attention to detail and organisational skills.
- Well-developed interpersonal skills and the ability to work effectively in a fast-paced service delivery environment.
Culture and benefits
People enjoy contracting with relatbl because our business is owned and managed by people who have first-hand experience working as contractors. We can relate. We treat people the way we would want to be treated, and we provide a range of perks and benefits to our staff.
How to apply
Click APPLY or get in touch with Nishita (*********************************) or Sam (************************) for a confidential discussion. Applications for this position close at 5:00pm on Thursday 20 August 2026. Applications received after the closing date will be considered for similar future roles.
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