SENIOR MARKETING OPERATIONS OFFICER
- Manage and configure marketing platforms for lotteries campaigns.
- Investigate performance shifts and ensure compliance with regulations.
- Lead a major platform migration project alongside technology teams.
29th September, 2026
About MSWA
MSWA is a leading Western Australian not-for-profit that has supported people living with neurological conditions and disability for more than 60 years. Through high-quality services, accommodation, therapy, and support, we empower people to achieve their goals and live as independently as possible.
Join a passionate, values-driven team dedicated to making a real difference every day.
Life without limits.
About the Role
This is the operational and technical backbone of our Lotteries Team. You’ll look after the platforms our campaigns run on, the database we market to, and the permits and Terms & Conditions that let us go on sale. When a number moves unexpectedly, you’re the person who works out why. When something breaks mid-campaign, you’re the first call.
You’ll report to our Marketing Operations Manager, who’ll guide your work and sign off anything that goes to a regulator — and you’ll guide our Marketing Operations Officer Day to day.
Over the next couple of years, you’ll also lead our delivery workstream on a major platform migration, working alongside MSWA’s technology team and an external vendor.
If you like owning things properly, getting the detail right, and being the person a team can rely on when it matters — this is the role.
Key Responsibilities:
- Configuring and administering the platforms our lotteries run on
- Looking after the health of our marketing database — segments, deliverability, preferences
- Investigating performance shifts and working with our technology team on what’s behind them
- Preparing and lodging permits, Terms & Conditions and financial returns to regulators
- Running campaign readiness checks before launch, and executing our draws
- Building the playbooks and checklists that let the wider team run smaller campaigns themselves
- Tracking budgets against forecast and flagging variances early
- Leading our delivery workstream on a major platform migration
Benefits
- Generous leave perks, salary packaging (up to $18,550)
- Retails discounts – Woolworths, JB Hi-Fi, Apple, MYER, Virgin Australia and more
- Health and wellbeing incentives, including an Employee Assistance Program and healthcare provider discounts
- Supportive team culture with a focus on collaboration and continuous improvement
- Flexible working arrangements such as a 9-day fortnight, work from home, and genuine work/life balance
- Access to pool vehicles (or mileage reimbursement)
- Ongoing professional development – grow your career in lotteries & events
- Additional leave benefits after a certain number of years of service, plus other leave entitlements
Must‑Haves
- Qualification in Marketing, Business, Analytics, or related field (or equivalent experience)
- Hands-on experience configuring a marketing, CRM, e-commerce or fundraising platform
- Confidence working with data — building segments, interrogating performance, working out what sits behind a change
- Experience preparing documentation to a compliance, audit or regulatory standard
- A track record of finishing what you start, and flagging early when you can’t
Ready to Make a Difference?
If you believe in life without limits and want to join a team that values safety, quality, and innovation, click apply now!
Apply now or for any questions email ******************
Apply For Job
We vet all employer accounts and do our best to keep job ads safe, but scams can still occur. Be cautious when sharing personal information — never provide financial details or make payments during the application process. For extra security, use the Apply button on our site when proceeding.