Senior Learning & Knowledge Management Officer
- Design, develop and evaluate learning and knowledge content for enterprise systems.
- Coordinate the development of training manuals and evaluations using instructional design methods.
- Provide functional leadership to a team creating and maintaining end-user documentation.
We're partnering with a large Queensland Government department to find a Senior Learning & Knowledge Management Officer for a major enterprise systems program.
The role
You'll design, develop and evaluate learning and knowledge content (eLearning, face-to-face training and end-user documentation) for large statewide implementations across workforce management, payroll, SAP S/4HANA and SAP SuccessFactors.
Key responsibilities
- Coordinate the design and development of courses, training manuals and evaluations using instructional design methods
- Develop knowledge management frameworks and supporting business and system practices
- Provide functional leadership to a team creating and maintaining end-user documentation and support materials
- Update user documentation for software releases, including quality review and knowledge transfer
- Manage version control so knowledge libraries and portals hold the latest content
- Lead quality checks and audits of documentation
- Advise project teams and stakeholders on knowledge management tools
About you
- Experience coordinating the design, creation, packaging and maintenance of knowledge resources
- Proven ability to develop, implement and evaluate learning resources for blended training
- Sound application of contemporary L&D principles in complex, high-change environments
- Excellent writing skills across work instructions, training and assessment materials, and work support tools
- Confidence facilitating and consulting at all levels in complex project environments
- Strong relationship-building skills across teams and stakeholders
Experience developing training for SAP or other large enterprise systems is highly regarded.
The details
- Contract until 31 December 2026
- [Location and hybrid arrangements]
- $835.90 per day inc. super
- Some out-of-hours, weekend and public holiday work may be required
How to apply
Click Apply to submit your CV. For a confidential chat, contact Matt at Empire Group at matthew.cameron@empiregroup.com.au
Full Australian working rights required.
Reference number: 1685995
Profession:Information & Communication TechnologyInformation & Communication Technology
Company: empire group
Date posted: 22nd Sep, 2026
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