Senior Digital Content & Project Manager - Spinal Cord Injuries Australia

• Lead SCIA’s inclusive digital content strategy end-to-end, embedding lived experience, driving accessibility and creating high-impact, data-led content across the organisation.
• Based in Milsons Point with hybrid work on offer
• Fixed Term Contract (Until end of September 2027)
• Open to considering candidates on a Working Holiday Visa

Impact of the organisation
 
Spinal Cord Injuries Australia (SCIA) is a for purpose organisation working for people with spinal cord injury (SCI).  They are passionate about continually improving their service offerings and driving innovation to provide maximum opportunity for people living with a disability and their carers and family members. Their purpose is to create a world where people with spinal & neuro conditions thrive.
 
Impact you will have in this role

The role of Senior Digital Content & Project Manager will lead the strategy, delivery and continuous improvement of SCIA’s inclusive digital content program across the Resource Hub and broader organisation.

Central to the role is developing and embedding a practical content framework to guide quarterly and annual planning, ensuring consistency, clarity and measurable impact. You will combine strategic oversight with hands-on content creation and delivery, taking an active role in developing, writing and producing engaging, accessible content across web, audio, video and emerging digital channels.

A key focus will be embedding lived experience into content creation. You will work closely with the established advisory committee of people with lived experience of disability, supporting its ongoing engagement and contribution, while building a sustainable volunteer content creator model to ensure respectful and meaningful integration across all initiatives.

Accessibility, inclusion and accountability underpin this position. You will ensure content meets WCAG standards and inclusive design best practice, while driving promotion, performance measurement and continuous improvement through data-led insights and collaboration.

Responsibilities:   

• Lead end-to-end digital content strategy, planning, creation and delivery aligned to SCIA’s organisational priorities and Resource Hub objectives.
• Develop and manage project plans, timelines, budgets and risk processes.
• Establish and oversee a structured content framework across quarterly and annual cycles.
• Take a hands-on role in creating, writing and producing engaging digital content, including long-form and short-form written content, articles, video and social media content.
• Coordinate multi-channel content delivery across web, audio, video and other digital platforms.
• Monitor performance metrics and use insights to drive continuous improvement.
• Establish and lead advisory committees, including governance and quarterly forums.
• Build and support a diverse network of volunteer content creators with lived experience.
• Oversee volunteer onboarding, training and ongoing engagement.
• Ensure all digital content meets WCAG accessibility standards and inclusive design best practice.
• Ensure all content is engaging, accurate, accessible and consistent in tone, quality and user experience across digital channels.
• Implement and manage a digital measurement framework using analytics and A/B testing.
• Manage project and content budgets, ensuring value for money.
• Collaborate with external agencies and freelancers, monitoring delivery and outcomes.
• Provide regular reporting on performance, budget and project progress.

Skills and Experience

• Tertiary qualifications in marketing, communications, accessibility, or a related field
• Strong knowledge of inclusive design principles and WCAG (AA and AAA) accessibility standards
• Proven experience creating accessible, inclusive digital content for people with disability
• Extensive experience developing tailored, supportive campaigns and content for communities
• Ability to align marketing initiatives with accessibility best practice and inclusive customer experience principles
• Proficiency in web accessibility evaluation tools to assess and improve digital content
• Skilled in Adobe Creative Cloud and Canva to produce accessible, high-quality materials
• Experience using CRM systems, audience segmentation and customer journey mapping to deliver data-driven strategies
• Strong organisational skills with the ability to manage multiple projects and overlapping deadlines
• Collaborative team contributor who fosters open communication and inclusive planning
• Professional, respectful and constructive stakeholder engagement
• Maintains high levels of confidentiality, integrity and accountability

Applications

Please apply by uploading your resume. Applications will be reviewed as they are received, with conversations progressing with suitable candidates throughout the recruitment process. Interviews may commence prior to the closing date, so we encourage early applications.

Please direct all enquiries to Kristina Baric at Impact Advising on ******************************

Impact Advising is committed to creating diverse and inclusive work environments that reflect the rich tapestry of our communities. We believe that diversity enriches organisations and fosters innovation. We are dedicated to building workforces that are representative of the diverse backgrounds, experiences, and perspectives of our society. We strongly encourage applications from people from diverse backgrounds, including people with lived or living experience of refugee backgrounds. We value a range of experiences, perspectives and career pathways. We actively seek to foster inclusive workplaces where all employees can bring their whole selves to work, feel respected and valued, and have equal opportunities for growth and advancement. We are committed to providing a fair and unbiased recruitment process, and we strive to eliminate any barriers that may impede the inclusion and participation of underrepresented groups in the workforce.