Senior Client Manager – Employee Benefits
- Manage and grow a portfolio of corporate Employee Benefits clients.
- Lead the end-to-end renewal process and provide actionable insights.
- Support business development initiatives and identify cross-selling opportunities.
About the Role
Our client is seeking an experienced Senior Client Manager to manage and grow a portfolio of corporate Employee Benefits clients.
This role combines strategic client relationship management, benefits consulting and business development, with a focus on delivering tailored solutions, optimising benefits programmes and driving sustainable portfolio growth.
Key Responsibilities
- Manage and strengthen relationships with corporate clients, including HR, Finance and senior management stakeholders.
- Lead the end-to-end renewal process, including strategic planning, insurer negotiations, placement, implementation and ongoing servicing.
- Analyse claims experience, utilisation trends, loss ratios and premium movements to provide actionable insights and recommendations.
- Advise clients on benefits programme design, market benchmarking, cost optimisation and employee benefits enhancements.
- Prepare and present renewal proposals, portfolio reviews and strategic recommendations to key stakeholders.
- Oversee complex servicing and claims escalations, ensuring timely resolution and high client satisfaction.
- Support business development initiatives, including prospect meetings, tenders, proposals and client presentations.
- Identify cross-selling opportunities to strengthen client relationships and drive portfolio growth.
- Ensure adherence to regulatory requirements, internal policies, and service standards.
Requirements
- A minimum of 7 years of experience in employee benefits broking, consulting, or corporate client management.
- Strong knowledge in group insurance products, insurer relationships and market practices.
- Proven experience managing corporate accounts, renewals, insurance placements and insurer negotiations.
- Strong analytical capabilities, particularly in claims analysis, loss ratios, benefits benchmarking and cost management.
- Commercially driven, with experience supporting new business development and client acquisition.
- Relevant insurance or professional qualifications recognised in Singapore.
CW
Reg. No. R2199597
BeathChapman Pte Ltd
Licence no. 16S8112
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